Role and Responsibilities

• Managing patients time on service from baseline to EOS

• Checking to ensure new patients put on service have viable baselines
• Flipping patient study type if indicated by billing
• Entering accounts and notification changes after they are approved and any special instructions for the technicians 
• Tracking/troubleshooting non-compliant patients/lead reversal, etc.
• Troubleshooting for potential monitor replacements
• Notifying practice of any delay/interruption in service or early discharge
• Informing billing of cancelled studies
• Handling any complaints and ensure the proper follow up is completed
• Properly documenting patient records

• Handling all inbound calls from patients on the toll-free line 
• Help in developing efficiencies and new protocol for clinical admin department
• Handling Customer Service/portal emails 
• Processing of report requests

Qualifications and Education Requirements

• High School diploma or equivalent

Preferred Skills

• · Strong communication and interpersonal skills
• · Strong leadership abilities
• · Training skills preferred
• · Comfortable with technology
• Customer service experience

Additional Notes

Employee must have reliable transportation to get to and from our location in Mt. Laurel, NJ.