RIHousing – Intake/Closeout Specialist 

Salary Range – $50,585.60-$66,884.94

RIHousing is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What it’s all about: 

This position is accountable for providing accurate and timely processing of applications from intake to close out. The incumbent provides various duties related to maintaining contact with external and internal parties to meet workflow deadlines. The position supports the entire Lead program through effective communication with staff and clients.

What you’ll do on a daily basis: 

This position performs various administrative, research, and customer service functions. Since this position is not routine, the incumbent must be flexible, well-organized, and able to set priorities and work independently to complete assigned projects. They project a positive corporate image through professional and courteous contact with all constituencies.

A major focus of this position is to provide accurate and timely processing of applications and administrative support for the Lead Program. 

The position supports the Lead Program through effective communication with staff and clients. Duties include analysis of applicant loan submissions, verifying essential documentation in preparation for underwriting review, coordinating Construction Specialist assignments, and educating tenants and homeowners about the Lead Program. This role is essential in ensuring RIHousing's Lead Program has quality underwriting submissions and that the program is making decisions based on a properly documented application and corresponding documentation. This position communicates and interacts with applicants to answer questions on the loan qualification process, sets appointments with a loan specialist, and promotes the lead program.

Based on the incumbent's area of expertise and experience level, they also perform specialized technical functions as assigned. These may include but are not limited to customer service, logging intake, referrals, and performing database as assigned. 

What you’ll bring to the team:

• Provide program information and referrals to clients and constituents.
• Review applications for accuracy, completeness, and compliance.
• Perform all required processing and operational functions to ensure an efficient and timely application processing. 
• Conduct Blood Lead Level Search in coordination with the Department of Health
• Conduct Environmental and Historical Reviews in compliance with program guidelines.
• Inform the program coordinator of Health Quality Safety project readiness. 
• Process approval letters
• Prepare Lead Certificates for all units.
• Prepare and transmit closeout packages for homeowners. 
• Perform special projects, research, and reporting as assigned.
• Project a positive corporate image through professional and courteous contact with all constituencies.

What you’ll need to succeed:

• Three to five years of administrative experience
• Proficiency in word processing and spreadsheet software packages
• Strong communication and organizational skills
• Ability to work in a multi-project environment
• Bilingual (Spanish or Portuguese) preferred

Not sure you meet all the qualifications? Let us decide! 

Why RIHousing:

• Mission-Driven Organization
• Dedicated Workforce
• Competitive salary
• Parking Stipend
• Medical/Dental/Vision/Life Insurance
• Paid Time Off 
• Retirement Options
• Flexible Work Hours
• If Position Eligible, Future Hybrid Work May Be Available
• Education Reimbursement
• Onsite Fitness Classes
• Volunteer Days
• Winner of “Best Places to Work” 2016, 2018, 2019, 2021, 2022, 2023 
• PBN’s Worksite Health Award 2013-2023
• PBN’s Diversity Equity Inclusion Award 2023 

RIHousing strives to ensure that all people who live or work in Rhode Island can afford a healthy, attractive home that meets their needs. A good home provides the foundation upon which individuals and families thrive, children learn and grow, and communities prosper.

 To achieve our mission, we:

• Offer fair, affordable, and innovative lending programs.
• Provide housing-related education to consumers and others.
• Promote and finance sensible development that builds healthy, vibrant communities.
• Provide housing grants and subsidies to Rhode Islanders with the greatest need.
• Team up with partners to improve everything we do.

RIHousing uses its resources to provide low-interest loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. Created by the General Assembly in 1973, RIHousing is a privately funded public purpose corporation. RIHousing requires its employees to be highly motivated and knowledgeable, have a sound understanding of the changing needs of Rhode Island's housing market, be willing to work within and toward a smoothly integrated operation, demonstrate a commitment to serve the people of Rhode Island, especially those with low and moderate incomes in need of safe and affordable homes, and possess a high level of integrity and deep respect for all Rhode Islanders, including customers, partners, and fellow employees.