Responsibilities

• Passion for Energy Efficiency and serving low / moderate income households.
• Develop an understanding of customer needs and priorities, including how LMI customer needs may differ from more general customer population needs, and resulting gaps in current energy efficiency offerings and approaches.
• Identify and act on new external channels through which to engage LMI advocacy groups and service organizations and drive awareness of energy efficiency programs and opportunities to customers of the service organizations.

Train outreach staff and develop ongoing check points to determine success of outreach approaches.

• Develop relationships with relevant external agencies and organizations, establishing your role as these external groups’ go to’ resource for all things LMI Energy Efficiency, and empowering them to better engage and refer their low-income constituents on our behalf.
• Through collecting and analyzing input from your customer interactions and community engagement, serve as the voice’ of our LMI energy efficiency customers in helping to inform and influence the design of RI Energy programs and offerings targeted towards the income-eligible community.
• Serve as the public face of LMI Energy Efficiency in various community outreach settings likely to be attended by income-eligible customers, including periodic Energy Expositions ( Expos ).
• Use data-driven approach and analysis to identify and expand opportunities to better serve LMI Energy Efficiency customers in RI Energy’s service territory, including leveraging input from external stakeholders and best practices from the utility and other relevant industries.
• Identify the core metrics and key performance indicators that the Company should be using to evaluate the impact of LMI Energy Efficiency customer programs and efforts.

• Ability to make independent decisions.
• Excellent written and verbal communications skills including proposals and presentations.

Qualifications

• A Bachelor's degree in a business, social science, or related area or commensurate work experience
• Experience in engaging with advocacy groups or social service agencies focused on serving the needs of the LMI community
• Direct experience working with low-income customers preferred
• Training outreach advocates are a plus
• Experience with data governance
• Support data mining and reporting capabilities
• Ability to make independent decisions
• Excellent written and verbal communications skills including proposals and presentations
• Strong data analysis and excel skills
• Proficiency in relevant software e.g., Microsoft Office products (Excel, Word, PowerPoint)
• Data Analysis and Excel skills preferred
• Adept at software necessary for data entry
• Bilingual speaker / Spanish preferred
• Skills that would be a plus (optional but not mandatory) :
• Data cleaning ability with respect to reporting
• Data Visualization
• Power BI (a plus but not preferred)
• Tableau (a plus but not preferred)
• Data Extraction
• SQL (Structured Query Language)
• HTML, CSS
• Data Reporting
• Predictive Analytics

Last updated : 2024-04-28