RHM is a multifamily property management and real estate development company in Cleveland, Ohio, specializing in both market rate and affordable housing. We are one of Cleveland’s largest third-party management firms. Our goal is to develop strong and reliable relationships with owners, partners, and employees, which has been the key to our growth and success.

SUMMARY

The Affordable Regional Manager is responsible for overseeing the day-to-day operations and financial performance of Affordable Housing Portfolio properties. This role involves implementing policies and procedures to meet budgeted financial goals, ensuring compliance with regulatory requirements, managing staff, conducting property visits, and collaborating with various teams to enhance marketing effectiveness and oversee large-scale capital improvements.

RESPONSIBILITIES

• Oversee day-to-day operations and financial performance of Affordable Housing Portfolio properties.
• Ensure adherence to best practices for property condition, policy compliance, operating standards, and performance metrics.
• Implement policies, procedures, and practices to meet budgeted financial and operational goals.
• Provide direct oversight of Property Managers, ensuring effective strategies and compliance in areas such as expense control, resident retention, and social media management.
• Collaborate with Director of Operations to maximize revenue opportunities and analyze competition and economic factors.
• Work with accounting department to ensure accurate financial reports, timely processing of invoices, and proper classification of Income and Expenses.
• Manage collections, eviction process, and handling of resident complaints and Fair Housing Discrimination complaints.
• Work with Compliance Department to ensure site staff compliance with regulatory requirements.
• Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws.
• Ensure proper LIHTC and/or Section 8 policies and procedures are followed.
• Monitor LIHTC Application and Annual Recertification processes.
• Regulatory Compliance – Ensures compliance with regulatory and funding requirements, contracts, and reporting.
• Conduct files reviews, physical inspections, and interacts with regulatory agencies.
• Conduct regular property visits, audits, and inspections to maintain high standards.
• Make recommendations to improve marketing and leasing effectiveness.
• Oversee property unit turns and ensure product readiness.
• Communicate with ownership regarding weekly reports and property issues.
• Manage bid and contract execution process for operating expense categories.
• Ensure site staff use preferred company vendors.
• Coordinate with Facilities Manager on property emergencies and oversee governing compliance.
• Approve on-site purchasing and ensure budget adherence.
• Hire and supervise all site staff, providing necessary training and addressing concerns.
• Ensure accurate reporting of work hours for site staff.
• Support and fill in as needed at the property level for hands-on work and task completion.
• Maintain positive relationships with property owner(s), residents, and regulatory agencies.
• Manage incident reports and litigation documents, forwarding to appropriate parties.
• Market assets in accordance with Affirmative Fair Housing Marketing Plan.
• Collaborate with Facilities Team on large-scale/project-based capital improvements including value-add and tax credit.
• Work with Director of Capital Projects on value adds, tax credits, and construction projects exceeding $10,000.
• Other duties as assigned.

REQUIREMENTS

• Bachelor’s degree highly preferred.
• Minimum 5 years of property management experience, including strong expertise in affordable housing with oversight of a minimum of 1000 units.
• Minimum 2 years of previous supervisory experience over multiple locations.
• Demonstrated ability to operate and manage effectively in a complex, fast-paced, and dynamic management and services firm.
• Experience with EIV reports.
• In-depth knowledge of Affordable Housing, including project-based Section 8 and LIHTC programs.
• Working knowledge of applicable Landlord-Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program, and other laws related to property-specific guidelines and occupancy standards.
• COS certification strongly preferred.
• Strong financial acumen with the ability to prepare and analyze property operating budgets, budget variance reports, occupancy reports, income and expense statements, and financial statements.
• Strong leadership, management, and supervisory skills; ability to effectively manage a diverse employee base.
• Proficient with Microsoft Office Suite.
• Knowledge of YARDI software strongly preferred.
• Industry certification required, with COS certification as an occupancy specialist.
• Share RHM’s core values: Integrity, Will-to-Win, Be a Good Person, Driven, Accountable, and Teamwork.

BENEFITS

• Eligibility of medical, dental and vision coverage; disability insurance; life insurance after 60 days; and 401k participation after 1 year
• Paid time off; holidays & PTO

Schedule: Full-time, Monday-Friday

Full-time, salaried exempt

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work
• US work authorization (Required)

Work Location: Multiple sites

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cleveland, OH 44124: Relocate before starting work (Required)

Work Location: In person