Provide first line IT support to MD’s and GM’s.Provide first line assistance for MD’s Video Conferencing setup requirements.Assist staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve challenges after hours.Delegation of Service Requests and Incidents to support teamEnsure monthly reporting feedback is accurate, timely and comprehensive.Asset Management and Reporting of IT AssetsResponsible for endpoint Antivirus & Backup Application - Deployment and SupportPrioritise calls and attend to calls in order of prioritisations well as second line support to escalated matters.Provide support and maintenance to all Conference Equipment and boardroomsResponsible for clocking system support and maintenanceResponsible for all IT operations