Job duties including but not limited to:

• Perform all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance.
• Perform proper troubleshooting for ticket escalation (i.e., creating accurate and complete description of the client's problem).
• Analyze the client problems with Windows Client & Server operating system skills, including wireless devices and networking equipment.
• Perform ITIL process-oriented tasks like solving incidents, requests, changes or problems in compliance with company-wide SLAs
• Contribute to smaller projects like setting up new offices, migration projects, etc.
• Be knowledgeable in all aspects of computer support, diligent, and analytical while possessing outstanding communication skills
• Assist in creating & maintaining user-facing documentation, department policies & SOPs, and IT procedures, and local PC inventory management.
• Become familiar with and support the software and applications used in the environment
• Follow maintenance protocols to ensure systems are secure and ready for users
• This is a customer-facing position that requires the candidate to communicate effectively while ensuring high quality and timely resolution of requests and incidents.
• The position requires a candidate with good organizational skills and the ability to manage their time effectively.
• Ability to complete job responsibilities safely in an active construction environment from time to time
• Perform other duties and responsibilities as assigned

Qualifications

· Windows 7, Windows 10 and Microsoft Office Suite experience required.

· Troubleshoot and repair Desktops, Laptops, Microsoft Surface tablets, and iPads.

· Two-year college degree, or technical certifications preferred.

· Minimum of 5 years of experience in Information Technology Support preferably supporting a geographically diverse user base

· Isolate and resolve problems related to networking, access to servers, web browsers, application errors, active directory, and remote assist applications.

· Troubleshoot and resolve printing and password issues

· Have strong ethics, strong interpersonal skills, and the ability to effectively manage and prioritize requests to meet the needs of customers

· Highly motivated self-starter

· Excellent written and verbal communication skills, previous customer service experience desired

· Expert problem-solver with the ability to sort through complex issues

· Excellent time management skills and ability to work with teams

· Experience with new job site set-ups a plus (ISP relations, racking equipment, structured cabling, etc.)

Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 45 per week

Experience level:

• 5 years

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: In person