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MindWell Urgent Care is a tech-enabled healthcare company with a mission to provide affordable same-day mental health services to patients. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve.
We are hiring a Patient Experience Associate (PXA) to handle all patient-facing tasks and inquiries while providing exceptional customer service. The PXA will represent and be the “face” of MindWell Urgent Care and is responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to MindWell's services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries for other departments and re-engaging patients who no-show for their appointments or had a poor experience.
The ideal candidates will have a passion for helping others and be able to support and advocate for the best possible patient experience.
Position Responsibilities:
Qualifications:
Job Type: Full-time
Pay: $10.00 - $20.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time
$55k-71k (estimate)
05/12/2024
09/08/2024