MindWell Urgent Care is a tech-enabled healthcare company with a mission to provide affordable same-day mental health services to patients. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve.

We are hiring a Patient Experience Associate (PXA) to handle all patient-facing tasks and inquiries while providing exceptional customer service. The PXA will represent and be the “face” of MindWell Urgent Care and is responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to MindWell's services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries for other departments and re-engaging patients who no-show for their appointments or had a poor experience.

The ideal candidates will have a passion for helping others and be able to support and advocate for the best possible patient experience.

Position Responsibilities:

• Handle all scheduling / rescheduling requests via phone/email/text
• Re-engage lost patients and no-shows
• Tackle all provider requests for patient contact
• Manage email, fax, and referral communications
• Manage referrals
• Other tasks as assigned by management
• Coordinate Spravato patients

Qualifications:

• Prior customer service experience (medical or mental health practices preferred)
• Ability to provide excellent customer service over the phone, email, text
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Job Type: Full-time

Pay: $10.00 - $20.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work setting:

• In-person

Experience:

• Microsoft Outlook: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Work Location: In person