Patient Access Representative Float
Facility : OrthoIndy South, Indianapolis, IN
Department : Clinic Services
Shift Details : Mon-Fri 730a-530p Float
Great people are the backbone to great care and patient satisfaction. In return, we'll have your back-offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.
General Statement of Duties
The Patient Access Representative Float will perform all registration, check-in, test scheduling, and check-out duties for OrthoIndy and Urgent Care Clinic visits. This position schedules patient return visits, tests, injections, and other patient needs at the appropriate facility. The Patient Access Representative Float coordinates services among the patients, physician offices, insurance carriers, and service departments. This position ensures insurance entry, verification, network benefits and eligibility, physician referral and clinical documentation are complete and accurate. In addition, this float role will need a strong skill set to float to OI locations for coverage in need. Must be motivated and possess positive energy to build relationships in multiple locations. This float role will also be a superuser in system applications for EHR. The float will be responsible for training new hires as the primary preceptor for training.

Essential Duties:

1. Travel: The patient access representative float position requires the representative to travel to all locations for work as needed between 7:30am - 5:00pm. This requires flexibility due to changing coverage needs. Position may require limited Saturday and Sunday coverage.
2. Preceptor/Application super user- Obtain a deep understanding of the EMR/EHR system and best practices for workflows. Provide onsite support to team members as needed. Train new users across the front desk within OI on application processes, help them meet the essential functions of the Patient Access Representative role, understand OrthoIndy policies and procedures and meet personal and practice objectives. Serve as a resource by guiding new and current team members to appropriate resource materials.
3. Patient Registration: Completes patient registration collection and reviews demographic information, insurance, identification, meaningful use, employment, primary care provider, referral source, health history, and consent to treat. Notifies patient of Notice of Privacy Practices, Patient Rights and Responsibilities, In or Out of Network Benefits, and Financial Liability
4. Check-in: Responsible for checking in patients for OrthoIndy and Urgent Care Clinic appointments or walk-ins. Reviews schedules in advance to anticipate patient needs prior to arriving for appointments. Calls for referrals as needed. Checks Medicaid eligibility for all self-pay or Medicaid patients prior to and day of appointment. Runs schedules and reports for the next business day. Checks for add-ons, schedule accuracy and completeness, incomplete registration, or documentation, etc.ts.
5. Check-out: Checks out patients in EHR and makes sure patient status is complete. Schedules patients for follow-up visits, translation services, physical therapy and test procedures as needed. Collects payments for copays, records, outstanding balances, cash pay visits, and OrthoBiologics. Reconciles cash box, credit card batches, and cash and check payments at close of business. Makes daily bank deposits as required by clinic location or at department leadership request.
6. Test Scheduling: Schedules and communicates time, date, and location of OrthoIndy tests, requirements prior to test procedures, and completes medical questionnaire with patient to ensure patient safety. Annotates test information and collects stent and implant information for MRIs. Schedules follow-up appointments. Acts as a liaison between Radiology Department and patient. Ensures patients scheduled at outside facilities are moved to appropriate worklist or queue for contact, precertification, and scheduling. Manages STAT and urgent test orders. Understand and follow insurance authorization guidelines when scheduling tests.
7. Customer Service: Greets and escorts all patients and visitors in accordance with OrthoIndy guidelines. Participates in service recovery. Understands and educates patients on facilitation of care. Uses de-escalation techniques and conflict resolution skills. Fields patient complaints. Utilizes incident reporting system for patient incidents. Communicates with other clinic staff and physicians regularly. Conveys wait times and delays to patients. Answers internal calls and external transfers at workstations. Answers Urgent Care phone calls as needed.

• High School Diploma/GED required
  • Specialty Training Beyond High School preferred
• 2-4years of patient registration experience required