Enlightened - Cannabis for People

Revolution Global’s national retail brand, Enlightened, is a welcoming space championing the beauty and wonder of the plant. Our mission is to provide the most inclusive, knowledgeable, and comfortable experience possible. Whether you are a long-time consumer or completely new to cannabis, our passionate team is here to help find exactly what you’re looking for. We take great pride in partnering with people who are friendly, knowledgeable, and passionate about cannabis. Apply to join our team today - Welcome to Enlightened.

Job Type: Full-time - Must have full open availability to work nights/weekends.

Enlightened - Floor Leads are essential in providing a welcoming, safe, and educational customer experience at Enlightened Dispensary locations. As a key part of our in-store Leadership Team, you will assist in all administrative, compliance, and operational functions within a fast-paced, highly regulated retail environment. Our Floor Leads are passionate about cannabis and are motivated to continually develop their knowledge to ensure they can help educate and guide customers towards beneficial cannabis products. As part of the Leadership Team at Revolution, you will champion the beauty and wonder of the cannabis plant, while promoting a work environment that is positive, customer-oriented and compliant within the guidelines of the local cannabis laws and company policies. This is Cannabis for People.

Responsibilities:

• Supervise dispensary operations;
• Consistently provide exceptional customer service;
• Intake customers and capture mandatory documents based on state regulatory requirements;
• Conduct one-on-one customer consultations;
• Electronically file and organize documents;
• Answer telephone calls, schedule appointments as necessary, and support all other administrative functions;
• Accurately utilize point-of-sale system;
• Accurately perform daily audits;
• Adhere to standardized operational procedures including safety & security protocols;
• Continually develop and maintain in-depth cannabis product knowledge;
• Ensure understanding of the local Cannabis Program and Federal Laws regarding cannabis;
• Comply with all security and legal requirements;
• Ensure a well-maintained and welcoming dispensary environment;
• Supervisory cash management;
• Key holder duties;
• Prepare for state inspections;
• Lead customer opportunities such as conflict resolution.

Qualifications:

• Strong work ethic;
• Compassionate customer service approach;
• Excellent communication skills;
• Must have reliable mode of transportation;
• High School Diploma or GED;
• At least 5-years of experience working in retail, hospitality, or health care organization;
• Ability to cultivate long-term customer relationships;
• Previous experience working in a fast-paced environment;
• Basic computer skills including familiarity utilizing Microsoft Office and Outlook applications;
• Point-of-Sale and cash management experience is required;
• Strong attention to detail;
• Must be a Team Player;
• Ability to professionally problem-solve;
• Availability to accommodate scheduling expectations including weekends, evenings, and holiday shifts;
• Must be at least 21 years of age;
• Must pass a thorough internal and external background check including criminal history check by the State Police and FBI;
• Must obtain a Dispensary Registration Identification Card from the local governing department;
• Previous supervisory or managerial experience preferred.

Revolution/Enlightened is committed to creating a diverse environment and is proud to be an equal opportunity employer. Individuals seeking employment at Revolution are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Diverse candidates encouraged to apply.