6 Member Service Representative Jobs in Granite, IL
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Revity Credit Union is Hiring a Member Service Representative Near Granite, IL
What is a credit union? Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. But as member-owned and cooperative institutions, any profits made by credit unions are returned back to members in the form of reduced fees, higher savings rates and lower loan rates.
At Revity Credit Union, we live by the credit union philosophy of “people helping people" and believe that you, as an employee of Revity, have the power to change lives. We will give you the knowledge and skills you need to help our members make wise financial decisions. All you need is a willingness to learn and a desire to help others.
As a full time employee of the credit union, you are eligible for medical insurance; 100% credit union paid dental and vision insurance; long term and short term disability insurance at no cost to you; free life insurance and accidental death and dismemberment insurance; and a generous match on the 401(k) plan.
Starting Rate of Pay is $18.34/hour.
You must be available to work the following schedule:
Monday through Thursday 8:30 - 5:00
Friday 8:30 - 6:00
Saturday 8:30 - 12:00
Role:
To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, process lending documents, respond to problems, and direct members to the appropriate people.
Major Duties and Responsibilities:
- Assists members with opening and closing of all Credit Union accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Processes financial transactions at the request of the member. Processes all loan applications (including setting up and issuing loans, documentations for each loan type). Refers problems that are beyond their authority to their supervisor, along with their recommendations. Acts as a liaison between members and various organizations and departments. Assures that appropriate and accurate records are maintained and required reports are prepared in a timely manner.
- Identifies cross‑sell opportunities and cross‑sells services to members.
- Fulfill your responsibilities under the Bank Secrecy Act including, but are not limited to, adhering to the CIP policy and procedures and monitoring for and reporting suspicious activity related to new accounts, loans and any other MSR duties.
- Trains and mentors new employees.
- Performs other job related duties as assigned.
Knowledge and Skills:
- Two years of experience in customer service required. Experience in the financial industry is a plus. A high school education or GED is required.
- Must have good communication skills.
- Must be able to operate a 10-key calculator, keyboarding skills and knowledge of Microsoft Office Programs.
Job Summary
Full Time
$35k-42k (estimate)
08/26/2023
05/07/2024
The job skills required for Member Service Representative include Customer Service, Products and Services, Microsoft Office, Bank Secrecy Act, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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