The Revi Role

As a Partner Success Manager at Revi, you will have a significant impact on the growth of our business through Partner engagement & retention. You will be responsible for putting together and executing programs to drive transactions at the Partner locations and to maximize Partner satisfaction. You will work closely with the leadership team and the Product organization to advance the features required to drive growth and Partner satisfaction.

What You’ll do 

- Manage Partner relationships and work proactively to deliver an outstanding Partner experience.

- Track Partner health to identify growth opportunities, churn risks

- Analyze various Partner issues, prioritizing and addressing the issues in a timely manner.

- Deliver against target weekly & monthly KPI metrics such as task completion, Partner retention rate, out-bound call activities, transaction goals, etc.

- Maintain high levels of engagement and satisfaction with a focus on loyalty

- Identify Partner challenges within the platform and actively suggest solutions to see results

- Be an advocate for our Partners when suggesting ways to improve the functionality of the platform

- Serve as a trusted advisor to Partners by providing business and product expertise.

- Create support tickets to resolve Partner issues

- Drive the collection of promoter NPS and CSAT survey responses.

- Develop and maintain Partner Success Plans for each assigned account.

What we expect you’ll bring to the role: 

- Professional, service-driven individual

- Associate or bachelor's Degree

- Minimum 3 years of experience in customer-facing support, on-boarding, or service role.

- Ability to prioritize tasks based on established deadlines, Partner needs, and business interests.

- Familiarity with CRM. Knowledge of Salesforce is a big plus

- Experience supporting restaurants and/or SMBs is a big plus

- Ability to gain technical competence in utilizing back-end account management portals and systems.

- Proven Track Record of Success

- Extraordinary communication skills, both written and oral

- Proactive in assessing customer needs

- Must be organized with excellent time management skills

- Must be able to work independently with little supervision

- Must be able to make decisions with a high level of confidence

Other Requirements

Spanish Speaker is a MUST

Restaurant experience a plus A combination of the following would make your application stand out: 

You’ve been in a business in a related space.

You understand the restaurant space or the small to medium business space.

Our Values

 Heart - A team that is passionate about what they do, with a heart of giving back.

 Impact - Being a versatile team player with an innovative mind and a firm backbone to make an impact on everything they touch.

 Excellence - A team committed to excellence in all we do, with integrity and supreme service.

Perks and Benefits of Joining the Revi Team

- Equity package

- Competitive salary, bonus

- Professional development

- Hybrid Work

- Excellent and comprehensive health plans (Medical, dental, vision, etc.)

- Flexible Vacation Policy

- Paid holidays

- Organized volunteer events to give back to our community

- Off-sites, events, and happy hours

- Compensation OTE (On Target Earnings): $90k - $110k

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