DEPARTMENT: Operations
JOB TITLE: Vice President of Operations
REPORTING TO: President/GM
FLSA STATUS: Exempt
DATE PREPARED: April 2023
GRADE: 21N

JOB SUMMARY

The Vice President Operations provides leadership and direction to all Operations for both an Incumbent Local Exchange Carrier (ILEC) and a National Wholesale Cloud Communications provider. Areas of responsibility include, Voice Core Engineering, IP Engineering, Outside Plant Engineering, Central Office integrity, ILEC Field Operations, and IT. This position acts as the liaison to vendors and carriers and drives vendor/carrier performance and accountability. The position is responsible for on time, on budget delivery of all projects. The position drives a high performance and accountable culture.

CORE VALUES

• Honest and Humble
• Reliable and Takes Ownership
• Team Player and Can-do Attitude
• Professionally Competent & Disciplined
• Customer Focused
• Proactive & Problem Solver

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains 100% uptime culture.
• Assists in plotting the technology vision of the company.
• Oversees all operations activities, managers, and staff.
• Manages and develops staff best practices in the following areas: people management, project management, accountability, change management and leadership.
• Manages constant improvement of all processes/personnel/systems and implements scalable processes to maximize staff and company efficiencies.
• Implements performance metrics to ensure high levels of reliability and efficiency.
• Acts as a resource and subject matter expert to resolve complex operational and business issues.
• Responsible for Department P & L.
• Ensures technology and data are kept secure and current.
• Drives automation and process improvements.
• On time, on budget department project completion.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Business, Management, or Engineering is required; Masters degree in Business Administration, Technology Management or Engineering is preferred.
• Project Management and/or Six Sigma/Lean certification is preferred.
• Eight (8) years’ experience in Telecommunications technical leadership positions is required.
• Eight (8) years’ experience managing technology integration projects is required.
• Demonstrated experience in the following areas is preferred:
• Critical Project and Strategic Initiative execution
• Executive team membership
• FCC regulatory changes and challenges.
• Organization Culture transformation
• P&L responsibility
• Strategic Plan development
• Technology roadmap development and execution

KNOWLEDGE/SKILLS/ABILITIES

• Analytical Problem-Solving & Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.
• Communication – able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic, empathetic and tactful manner.
• Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader. Possess expertise in accounting and finance strategies and methodologies, able to translate financial strategy into specific policies and procedures. Able to select, train, develop, coach, mentor and retain a highly motivated workforce.
• Results Orientation – proven ability to set and exceed strategic targets.
• Strategic Orientation – able to contribute to the overall strategy, culture and financial success of the company with specific expertise in strategic planning and execution.
• Systems & Software – proficient level knowledge of Microsoft Office software applications.
• Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Organization & Time Management – able to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames.

SKILL REQUIREMENTS

• Typing/computer keyboard
• Verbal communication
• Utilize computer software (specified above)
• Written communication
• Retrieve and compile information
• Public speaking/group presentations
• Maintain records/logs
• Research, analyze and interpret information
• Verify data and information
• Investigate, evaluate, recommend action
• Organize and prioritize information/tasks
• Leadership and supervisory, managing people
• Operate office equipment
• Basic mathematical concepts (e.g. add, subtract)
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

PHYSICAL REQUIREMENTS

• Sitting for extended periods
• Extended periods viewing computer screen
• Reading
• Speaking
• Reaching/Grasping
• Hearing
• Writing
• Repetitive Motions
• Pushing/Pulling
• Bending/Stooping

HAZARDS

• Normal office environment
• Electrical current

Saddleback is an “Equal Opportunity/Affirmative Action Employer.” Preference will be given to a qualified Community Member, then a qualified Native American and then other qualified candidate.