Rev Auto Body & Restorations is on the lookout for an awesome candidate to join our growing team as our Body Shop Administrative Assistant! Be a part of a dynamic, entrepreneurial culture where we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". If you're a dedicated and enthusiastic person, we invite you to apply for this exciting position while it’s still available!

We offer our Body Shop Administrative Assistant:

· Competitive Salary - $18/hr to start, Full-Time

· Monday - Friday schedule for work & family balance

· Paid Vacation, Holidays, and Personal Days accrued from day 1

· Employee Discounts

· Drug-free workplace

Summary:

The Body Shop Administrative Assistant is our customer service gatekeeper, often being the first and final point of contact for customers. In this role you will represent the body shop in a professional, friendly manner from the moment customers call or walk through the door, tracking details and keeping all interested parties apprised throughout the repair process, and finally closing out the order when repairs are complete. Successful candidates must be detail-oriented with excellent communication skills and a focus on customer satisfaction.

Essential Duties:

Essential duties include the following. Other duties may be assigned.

• Occupy the front office during designated hours, greeting all customers as they come in.
• Screen and route written, electronic mail and telephone calls, both internal & external.
• Schedule appointments for estimates, repairs, and sublet work.
• Check vehicles in and out and regularly update repair status.
• Update customers and insurance on the progress of vehicle repair.
• Maintain excellent rapport with customers, vendors, and insurance representatives.
• Process receipts and track receivables.
• Process parts intake and returns, assist with parts ordering as requested.
• Proactively follow-up on outstanding tasks and issues on behalf of the Estimator and/or Owners.
• Assist Estimator and Owners with administrative tasks as requested.
• Schedule routine meetings, prepare agendas, take meeting minutes and ensure timely follow-up for tasks assigned to the team during meetings.
• Filing, scanning, and other basic clerical duties.
• Ensure the front office and guest bathroom is clean and stocked daily.

Requirements:

• Minimum 1 year of experience in a customer service environment
• Minimum 1 year of experience in a general clerical role
• Strong verbal and written communication skills; excellent grammar
• Proficiency in MS Office Applications (Word, Excel, Outlook)
• Strong attention to detail
• Exceptional phone etiquette and customer service skills
• Professional appearance
• Friendly and courteous disposition with the ability to remain cool under pressure
• Valid drivers license with your own reliable transportation
• Preference given to previous body shop and/or CCC One experience.

To apply, please email your resume and a thoughtful cover letter letting us know why you are the right candidate for this job to rev@revautobody.com. We look forward to hearing from you!

Job Type: Full-time

Pay: $18.00 per hour

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Roseburg, OR 97470 (Required)

Work Location: In person