Position summary:

Reuben’s Brews is looking for a craft beer advocate to pour delight for our customers and provide on the floor leadership for our team. We're searching for someone with enthusiasm for and knowledge of craft beer and an infectiously positive can-do attitude. We need a highly creative problem solver, a leader, a team player, a genuine people person. Whether providing on the floor leadership to the team, or being a model for exceptional customer service, we expect the highest quality and consistency to match the quality of our beer and food offerings.

About us:

Reuben's Brews is a family brewery that opened in 2012. We brew from the glass backwards: designing each beer with intention, unbound by constraints. We know making the extra effort is worth it. We are the most decorated brewery in Washington, have two brewhouses, two tasting rooms, and two private event spaces, and we distribute our beer predominantly in the Pacific Northwest. In 2023 we brewed 27,000 BBLs. 

The role:

This role is responsible for the following:

• Responsible for the holistic customer experience
• Leadership and on the floor management
• Point of contact when GM is not present
• Draft, retail beer, and merchandise inventory management
• Ensure beer quality for the location
• Maintain a clean, safe, and organized environment
• Ensure all SOPs are followed throughout the taprooms
• Special projects as assigned

The successful candidate will have:

• 2-3 years experience in customer service in high-volume establishment
• Excellent communication, organization, and time management skills 
• Proven ability with deescalation techniques
• Physical demands of the role include but are not limited to: Frequently required to stand, walk, sit, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl; Often lift or move full 1/2BBL kegs. 

In addition to these minimum requirements, we expect the successful candidate will demonstrate the following:

• Glass Backwards mentality – taking unique, solution-focused approaches to problems
• A proven track record of Making it Happen – infectiously enthusiastic and can-do attitude – a thirst to learn, to teach others, and an obsessive commitment to our brewery’s success is an absolute must
• Recognition that we are Here to Delight - for internal and external customers, partners, and the Reuben’s team as a whole 
• A One Team mentality – a team-focused approach to achieving results
• Other-centeredness - no ego, a focus on team results, and a willingness to roll up their sleeves and jump in where needed 
• A Passion for Craft - recognize and live a mentality that the extra effort is worth it. 

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time as necessitated by business demands. Roles and responsibilities may evolve over the years reflecting the growth and maturity of the brewery.

Our team is the heart of Reuben’s Brews. We offer a competitive salary and benefits package, career development opportunities and the exciting opportunity to help us craft a wonderful future.

Details:

• Must be over 21
• This position is in-person
• Starting wage at $20-23 / hour (depending on experience) plus participation in the tip pool which has averaged over $20 / hour for the last 12 months