The Front Desk Associate or Membership Experience Associate (MEA) is the face of the Retro Fitness outlet in Fort Lee, NJ. The MEA is the first person a member or guest sees when entering the gym. It is important that this person is outgoing, friendly, team-oriented with great communication skills. The MEA must have superb multi-tasking skills and enjoy helping people.
 
 Compensation and Perks: 

Requirements:
⦁ This is a part-time, hourly position. A minimum of 15-20 hours per week is required.
⦁ Preferred sales, retail, or hospitality experience.
⦁ A positive, upbeat attitude and personality.
⦁ Effective ability to communicate with members, guests, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible, reliable and pays attention to detail.
⦁ Handling cash and other transactions at Point of Sale.
⦁ Willingness to learn and work in a goal-oriented and structured environment.

Environment:
⦁ Working environment is inside Retro Fitness of Fort Lee, NJ.
Direct Reports:
This position is supervised by the positions below and in order of: 

Main Responsibilities of the Membership Experience Associate (MEA):
⦁ Greeting and checking in members and guests as they enter the club.
⦁ Resolving member/guest issues in an effective manner.
⦁ Membership tours/sales and retention.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.
All MEAs are to wear company staff shirt and name tag with either black or gray pants. Sneakers must always be worn. No shorts, boots, heals, or open toe shoes or sandals. MEAs should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time and follow the Closing Checklist. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.

Retro Fitness Mission Statement:
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.