• Greet patients, family members, visitors, staff and physicians in a warm and respectful manner
• Strong communication skills with the ability to clearly communicate with referring physicians and their staff
• Ability to work independently or in a team environment and assist coworkers in various aspects
• Answer phones in a pleasant and professional manner
• Adaptable to fast paced environment
• Gain knowledge and the ability to schedule new and established patients in accordance with scheduling guidelines
• Check any messages and respond as appropriate
• Review various faxes, and patient referrals within 24 hours
• Eagerness to perform additional tasks
• Problem solving skills
• Verify insurance eligibility, add insurance and any authorizations needed
• Assist with the patient check in/check out process to optimize patient experience
• Ensure patient financial obligations are appropriately addressed at time of service
• Ability to maintain a HIPAA and OSHA compliant workstation

• Ability to communicate clearly, verbally, and in writing
• Ability to apply policies and principles to solve everyday problems
• Ability to plan, exercise initiative, problem solve, make decisions
• Ability to complete multiple tasks simultaneously
• Ability to establish priorities and coordinate work activities
• Excellent organization and time management skills
• Ability to work in an unsupervised environment, both as a team and as an individual
• Ability to maintain a courteous demeanor while maintaining required level of productivity
• Knowledge of insurances: HMO’s, PPO’s, Medicare, MediCal
• Knowledge of how to operate standard office equipment
• Able to dilate, check vision, and enter appropriate chief complaint
• Understand what diagnoses are considered emergencies
• Ability to document accurately and efficiently patient communications
• Ability to follow direction well, maintain professionalism, and be punctual
• Enjoy working with patients, primarily elderly patients
• Patience and empathy
• Ability to work as a part of a team
• Ability to work under pressure in a high paced environment
• Bilingual in Spanish and English

Physical Requirements:

• Sitting and viewing computer screen for extended periods
• Keyboarding for extended periods
• Standing or walking, up to 75% of the time
• Lifting, reaching, and bending, often
• Close visual acuity required to perform duties such as viewing computer monitor, and determining accuracy and thoroughness of work

Typical starting pay rate is $18.25 per hour.

Full-time immediate employee benefits:
Paid Time Off (PTO) 13 days per year, as accrued.
7 Paid Holidays per year.
Scrub Allowance
Ability to participate in company 401k plan offered through Fidelity.
On the first of the month following 30 days of employment benefits:
Medical insurance – employer pays 95% of premium of base HMO plan for employee (dependent coverage available for purchase).
Group dental, vision, life, and accident plans available for purchase.
Flexible Spending Account participation available.
Allows pre-tax deferrals of amounts for medical, dental or vision premiums
Allows pre-tax deferrals for dependent care expenses, subject to limitations
After 90 days of employment – Paid Sick Leave of 5 days per year.
After one year of service – 401K Plan Safe Harbor contribution (3% of annual earnings) received after plan year ends.