Patient Access billing Specialist to understand the importance of accurate billing, reimbursement, and collection processes to result in a clean claim submission.
SUMMARY:
The Patient Access Representative serves as the first point of contact for all patients. Primarily support patients through a variety of administrative duties in addition to supporting the rest of the medical care team, helping to streamline patient processing to improve customer satisfaction.
RESPONSIBILITIES:

• Answering the phone to address patient inquiries and billing questions.
• Documenting insurance information, personal information, payment methods and other important patient information
• Updating patient files and appointment information accurately
• Communicating information and important details to other medical care staff
• Processing payments from patients and handling billing issues between patients and insurance companies
• Managing various types of paperwork and other clerical duties
• Managing patient accounts with contact information, insurance, and financial information in a confidential manner
• Follows Medical Record Release policy.
• Adheres to OSHA, IPAA, and security protocols.
• Supports RGF's Mission Statement