Retina Consultants, Ltd. is a medical and surgical retina practice providing unmatched care to the Chicagoland area for over 35 years.

We are searching for Ophthalmic Technicians to fill full-time roles. Primary work location is in Des Plaines, with the ability to travel to our Elgin and Lisle offices.

We welcome applicants from a variety of backgrounds, especially those with experience in industries with a strong focus on customer service. We fully train and provide opportunities for career growth and advancement.

JOB RESPONSIBILITIES:

Reporting to our physician team and clinical coordinator, the technician will assist and/or perform complex clinical diagnostic eye examinations and procedures as delegated. The technician will also participate in departmental activities to promote improved patient care delivery, problem-solving, communication and professional development for self and others.

• Utilize appropriate skills and judgment in the assessment and delivery of patient care in accordance with established standards of care in ophthalmology and in collaboration with other members of the healthcare team.
• Complete appropriate intake assessment of patient appointments according to established guidelines set by the clinic practice manager and the medical director including reviewing the medical record prior to physician examination.
• Complete all ophthalmic imaging tests as ordered by the physicians.
• Ensure quality and safety of all patients and procedures.
• Document patient care in a timely manner that reflects recognition of the legal significance of an accurate and complete medical record utilizing the designated EMR (electronic medical record).
• Under physician direction administers diagnostic eye drops, ophthalmic ointments, and ophthalmic irrigating solutions within scope of certification.
• Monitor and facilitate patient flow in the clinic, working collaboratively with other clinical staff.
• Answer patient questions, address concerns, follow up questions and/or refer patient questions to providers as appropriate.

QUALIFICATIONS:

• Work experience in a customer service industry
• Team player and relationship builder
• Empathetic with a "patient first" mentality
• Works with a sense of urgency within a fast-paced environment
• Strong communication skills

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Ophthalmology
• Surgery

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)
• Medical office experience: 1 year (Preferred)
• Intake: 1 year (Preferred)
• Ophthalmology: 1 year (Preferred)

Work Location: In person