Retail Technology Group is a leader in the Point of Sale Industry providing end-to-end technology solutions for a vast number of major retailers. At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer’s needs for over 20 years. Our goal is to provide clients a “single point of sale” as they pursue solutions to meet the challenges faced in delivering technologies that are ever evolving within our industry.

Dispatch Coordinators are responsible for all aspects of processing and assigning work orders to technicians in the field. Dispatch Coordinators provide support for field technicians and are responsible for managing and updating open work orders, and relay information accurately to Field Technicians and Field Managers.

• Access multiple software platforms to locate qualified technicians for onsite tech support
• Communicate status and changes to customers and managers
• Act as the primary escalation point for dispatch related issues
• Manage field tech ETAs
• Ensure all issues are resolved and resolution notes are comprehensive
• Coordinate return visits for incomplete jobs
• Submit part orders and ensure work orders are updated to reflect orders
• Manage incoming calls from techs and customers

Qualifications

• Minimum two years of experience with Call Center
• Proficiency using Microsoft products
• Time management skills
• Professional phone skills
• Outgoing personality; high energy; flexible
• Positive attitude and desire to work hard while having fun on a team
• Ability to perform well under pressure in a fast-paced environment

Working Conditions

• Dispatch Coordinators work in an indoor open cubicle/office environment
• Dispatch Coordinators should be able to work seated at a desk and operate a keyboard and mouse.
• Minimal lifting up to 25 pounds.

At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer's needs. If you are a great communicator, possess a positive attitude, and thrive in a team environment, apply today!