Join Our Team - Front Desk New Patient Specialist

If you are just looking for a quick and easy job, this may not be the listing for you :)

Are you a compassionate and dynamic individual who thrives on creating exceptional experiences? Do you possess outstanding communication skills, a knack for problem-solving, and a passion for making a meaningful impact? If you're still reading, we invite you to be a part of our team as a Front Desk New Patient Specialist, and contribute to a transformative healthcare journey for our patients.

About Us:

At Restoration Family Chiropractic, we believe that the patient experience begins from the moment they connect with us. As a New Patient Experience Specialist, you will play a pivotal role in ensuring that every new patient embarks on their healthcare journey with confidence, trust, and readiness. Our practice is dedicated to providing high-quality care and an uncompromising level of excellence. Your role will be instrumental in shaping positive interactions and lasting relationships.

Your Key Responsibilities

• Engage with incoming new patient phone calls and inquiries with warmth and professionalism.
• Qualify and assess new patients, ensuring the best-fit appointments are scheduled.
• Guide patients through pre-appointment steps and address any questions, fostering trust and confidence.
• Collaborate with the marketing team to enhance patient engagement and support special offers.
• Ensure accurate and timely data entry into our patient management system.
• Distribute essential patient assets through text and email for a comprehensive new patient experience.
• Uphold, promote and continually improve new patient policies and processes.
• Provide support to patients, following up on recommendations from our providers.

How You'll THRIVE With Us

• Our team culture is committed to a heart of service and honor to others. If being part of a team is not your desire, RFC is not the environment for you. We are changing lives together.
• You will join a thriving culture with a bigger-than-self mindset and a heart of service to others, all while having fun and being efficient.
• You will enjoy a collaborative and inclusive work environment that values your unique strengths.
• You will receive professional and personal growth opportunities to enhance your skills.
• You will receive a competitive compensation package and benefits.

Qualifications:

• Exceptional communication skills that resonate with diverse individuals.
• Comfortable and confident in sales training and processes.
• Ability to collaborate effectively with cross-functional teams, including marketing.
• Strong organizational skills with the ability to set and achieve goals within timelines.
• Empathetic, patient-focused approach that builds trust and rapport.
• Detail-oriented mindset for accurate data management and process adherence.

If you're excited about the prospect of creating positive patient experiences, fostering trust, and supporting our mission of exceptional care, we want to hear from you! Join us as a New Patient Specialist and embark on a rewarding journey of impact and growth.

In your interview process, we expect a level of professionalism, a clear recorded video interview, and ALL directions followed. If considered for the role, next steps involve a multi-step process, including a Zoom interview and an in-office working interview.

We want to see if YOU can make it through our detailed and intentional hiring process!