Job Title: General Manager

Reports to: President/CEO

Position Type: Full-time

Pay:Salaried

Travel Required: Yes (Local)

What We Do

• We offer fire, water, and mold damage restoration services, the team at Restoration 1 also provides emergency services, storm damage services, sewage system cleanup, and more! Big or small, our IICRC licensed restoration professionals can address your problems in no time.

Position Summary/Purpose

• Provide leadership and vision to the organization by the owner in developing the long-range strategic plan and annual plans for the company. Facilitate timely and profitable delivery of all services while meeting or exceeding company standards for quality and customer satisfaction. Maintain market leadership through staff development and continuous business process improvement.
• Ensure the effective management of staffing, training, documentation, inventory, equipment purchases and maintenance, record keeping, housekeeping, and employee relations.

Primary Duties and Responsibilities

• Ensure accomplishment of the objectives as stated in the strategic plan through effective implementation and ongoing refinement of the Plan.
• Exceed company targets for Sales, COGS, Direct Labor, Net Profit, liquidity, cash flow, quality ratings, and customer satisfaction.
• Develop profitable relationships with customers that bring value to both parties.
• Foster a team-oriented atmosphere consistent with the Vision, Mission, and Core Values of the company.
• Provide vision, leadership, and discipline regarding long-range fiscal planning and overall financial health of the company to ensure its continuity and solvency.
• Ensure employment compliance with all Federal, State, and Local regulatory agencies.
• Ensure the continued growth of the company by developing existing people, and assisting in recruiting and selection of new, talented people into positions of leadership within the organization.
• Maintain market leadership through consistent implementation of state-of-the-art technology pertaining to delivery of the company’s services and marketing to new clients and markets and focus on continuous process improvement across all departments.
• Negotiate and establish contracts beneficial to the overall success of the company while being sensitive to strategic relationships with company suppliers and partners.
• Work with the Owner to maintain production capacity through adequate staffing, equipping, and supplying of operations.
• Achieve the highest degree of consistency in the implementation of company operating systems working with the Owner.

Additional Duties and Responsibilities

• Ensure company vendor and customer file integrity (documents, analytical information where required, communication notations, etc.)
• Participate in trade associations, community, charitable, and other organizations.

Decision Rights and Authority

• Establishing the long-term and short-term direction for the company.
• Development of the Strategic Plan.

Working Relationships and Scope

• Regular communication with the owner regarding company performance and strategic issues.

Performance Competencies

• Integrity
  Ironclad – Does not cut corners. Puts the interests of the business above self. Earns the trust of co-workers. Intellectually honest, doesn’t play games.
• Oral Communication
  The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small groups, and public speaking contexts. Adaptable and able to think on his/her feet. Demonstrates a command of the language. Easily articulates ideas and standards.
• Written Communication
  Writes clear, precise, well-organized letters, proposals, and emails. Uses proper grammar and punctuation. Demonstrates appropriate vocabulary and correct word usage.
• Sound Judgment and Decision Making
  Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between indecision and uninformed hip shooting.
• Team Building
  Achieves cohesion and effective team spirit with subordinates. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied. Shares credit.
• Planning and Organizing
  Plans, organizes, schedules, and budgets in an efficient, productive manner. Effectively leads long-range planning activities. Focuses on key priorities. Effectively juggles multiple projects. Pays attention to details where appropriate. Manages personal time well.
• Money Management
  Demonstrates sound fiscal habits. Employs a disciplined approach to spending. Tracks expenditures. Works from a budget.
• Negotiation
  Achieves favorable outcomes in win-win negotiations. Demonstrates effectiveness in salvaging tense situations.
• Excellence
  Sets high, “stretch” standards of performance for themselves and their organization. Demonstrates low tolerance for mediocrity. Encourages individual initiative. Maintains a level of intensity sufficient to achieve long-range goals.

Coaching

• Actively and successfully trains people for their current assignments. Coaches and develops employees for promotion into positions in which they succeed. A people builder.

Technology

• The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved estimating, customer contact management, standard word processing, and spreadsheet software tools to enhance the efficiency and accuracy of work performed.

Qualifications – Knowledge, Skills, and Abilities

Education and Experience

• Bachelor’s degree in business, accounting, or related field or an associate degree plus three (3) to five (5) years of related experience and training or equivalent combination of education and experience. Minimum of five (5) years of experience managing other managers. Broad business experience across multiple functions: Sales, Operations, Admin, Accounting, and HR.

Strategic Skills

• Identifies clear opportunities and threats. Accurately assesses the company’s strengths and vulnerabilities. Comprehends the big picture.

Constructive Confrontation

• Has the ability to solicit, process, and integrate inputs and ideas from subordinates, peers, and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback.

Conflict Management

• Exhibits understanding of the natural sources of conflict and acts to prevent or soften them. When conflicts emerge, effectively works them through to the optimum outcome. Does not suppress, ignore, or deny conflict.

Listening Skills

• Empathetic. Accurately tunes in to the opinions, feelings, and needs of others. Let's people speak. Listens actively, playing back a person’s point of view.

Computer Skills

• Demonstrates intermediate to advanced skill in the use of computers, the internet, PDAs, and other digital technology specific to the job as well as MS Word, Excel, and other industry-specific software.

Physical Demands

• The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Working Conditions

• The General Manager’s work includes a variety of locations ranging from a typical office environment, traveling to and meeting with customers and clients at their facilities, reviewing the progress of ongoing projects, and inspection of completed work. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will occasionally encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.
• The noise level in the work environment is usually quiet.
• Occasional fieldwork might be necessary.
• Occasional nights and weekends might be necessary.

Salary

• $70,000-85,000 depending on experience*

*Compensation is commensurate with experience*