• Review return/repair requests and confirm product return eligibility.
• Research and document root cause of each return and determine course of action by owning the customer experience.
• Process credits, replacement, recall and warranty orders.
• Alert the Quality Systems Department of any quality, packaging issues, or systemic concerns and assist with resolution in a timely manner. Coordinate product recall and return activities and/or customer notifications.
• Collaborate with other departments to ensure timely and proper handling of returns and repairs.
• Assist Finance with monetary reconciliation as required.
• Make suggestions and assist with process improvements to the returns process.
• Will back up customer service representatives on the phone and/or email queue on an as needed basis.
• Attend meetings regarding backorder reporting process and complete the daily Backorder spreadsheet
• As subject matter expert, you are the primary contact for internal guidance and training assistance.
• Perform other duties as assigned.

• Associate degree in a business-related field or equivalent work experience required. Bachelor's degree preferred.
• Prior customer service experience desired
• Prior experience with an ERP system required.

• Excellent computer skills, including knowledge of spreadsheet and database applications
• Advanced ERP knowledge
• Ability to multitask effectively and efficiently in a fast-paced environment
• Ability to communicate effectively, including excellent telephone and email etiquette
• Ability to analyze and research root issues to make independent decisions on the best course of action.
• Penchant for precise work results.
• Ability to collaborate in a team environment and maintain a positive internal and external customer experience.

At Restek, success begins and ends with our people. Through the core values that are at the heart of our culture, we embrace diverse perspectives and are committed to an inclusive, collaborative, and safe working environment. We are proud to be an equal opportunity employer that celebrates diversity and gives back to the communities where we live and do business across the globe.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Restek provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.