JOB TITLE:

Warranty Supply Specialist - full time

Restaurant Equippers, Inc. is a national mass merchandiser of restaurant equipment and supplies to the food service industry. We are seeking call center associates to support our rapid growth.

JOB RESPONSIBILITIES:

The position will report to the National Order Office Director and will work closely with a team of fellow National Order Office associates. The primary function of the position will be working in an inbound contact center environment assisting customers with warranty repair/replacements. The position also entails communication with our vendors and service providers to help resolve problems as they arise.

DUTIES INCLUDE:

· Follows proper customer priorities by servicing customers on the phone or through email.

· Provides friendly, courteous, sincere, helpful, knowledgeable, efficient, customer service while maintaining professionality.

· Promptly responds to customer inquiries and questions through the telephone and email.

· Demonstrates a sincere interest in creating a trusted long-term customer relationship in addition to solving the current challenge.

· Knowledgeable of products and company website, flyer and store locations, and product availability.

· Verifies that all customer orders/warranty issues are being handled appropriately by tracking open status, coordinating deliveries, and resolving delays.

· Follows up with customers warranty service and parts, keeps customers advised of issues with delayed shipments.

· Contacts customers, vendors, and shipping companies to coordinate warranty service and parts.

JOB QUALIFICATIONS:

Restaurant experience and equipment parts knowledge required.

· Required High School Diploma or GED.

· Preferred Associates Degree from a two year college or technical school.

· Required 6 months of experience and/or training in food service operations management or food service equipment sales and service.

· Minimum requirement of 1 year of intensive computer usage experience; including, keyboarding, e-mail communication, internet usage, and use of multiple software packages.

· Required 1 years’ of call center or customer service/sales experience

RESTAURANT EQUIPPERS BENEFITS:

As a full time member of our National Order Office, we provide a highly competitive salary (paid weekly), a set daytime work schedule, job security resulting from decades of stable economic growth, and an opportunity to work in a family friendly organization that is continually growing and expanding.

TO APPLY:

Please respond with resumes and salary requirements

Restaurant Equippers, Inc. is an Equal Opportunity Employer

( Employment contingent upon successful completion of pre-employment drug screen and background security check).

Job Type: Full-time

Pay: $19.50 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Work Location: In person