Apply directly at:

https://responsivemanagement.org/application/albionshelter

Select Division: Case Management then Subdivision: Assistant Lead Case Manager

JOB SUMMARY:

Assistant Lead Case Manager (ALCM) assists in supervising the Case Management Department and directing remote (if applicable) and on-site Case Managers and Case Aides in the absence of the Lead Case Manager. ALCM will provide On the Job Training, mentorship and conduct daily Quality Assurance Checks on caseloads to ensure assessments, case documentation and the safe and timely reunification of youth is completed as per required timeframes. ALCM is also responsible for reviewing reunification packets prior to submission for release in the absence of the Lead Case Manager and assists in completing annual evaluations of case managers and case aides. Services are conducted to children and youth ages 0-17 residing in a 24-hour shelter funded by the Office of Refugee Resettlement (ORR). The Lead Case Manager must ensure that case management services comply with the Michigan Department of Health and Human Services (MDHHS) licensing rules and ORR policies. Must strictly enforce and adhere to ORR’s Zero Tolerance Policy regarding abuse and neglect and all relevant ORR policies and procedures always ensuring the safety of the children and youth.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Serves as part of the program’s leadership team in the absence of the Lead Case Manager and may rotate on-call duties.

• Ensures that Case Aides schedule covers a 7-day work week to facilitate making daily telephone calls, or video calls for children to their families of origin, sponsor or other identified and approved contact including (pro bono attorneys, consulate, ORR) throughout their stay in care.

• Conducts on the job training for all new case management and case aide staff, provides mentoring, and job shadowing to ensure knowledge retention of tasks and skills.

• Conduct probationary 30 day and annual employee performance evaluations.

• Assists in conducting quality assurance checks on case files to ensure compliance with contract requirements on a weekly basis. Quality Assurance checks include both desktop and in-person.

• Identify any areas needing improvement and will coordinate with the Lead Case Manager to determine appropriate next steps with each case manager to ensure that best practices and standards are met, and tasks corrected.

• Coordinates with Lead Case Manager and HR to write and review Performance Improvement Plans or reprimands for members of the department as needed.

• Will conduct annual performance reviews and make recommendations for improvement/retraining, termination, or retention in coordination to Lead Case Manager and Program Director.

• Reviews and coordinates case aide work schedules. Reviews requests for leave with other department heads to ensure proper staff coverage and no disruption of services, submits for approval to Lead Case Manager.

• Coordinates and participates in weekly case staffing with ORR/Federal Field Staff and case managers. Attends in -person, or via Skype, WhatsApp, or Microsoft Teams.

• Works closely and proactively with case managers to ensure case logs are updated in a timely manner for weekly case staffing.

• Serve as a point of contact for CBP, ORR/Federal Field Staff, Consulates, Legal Pro Bono Service Providers, and other Stakeholders, in the absence of the Lead Case Manager.

• Meets with ORR Project Officer/Federal Field Specialist and MDHHS licensing representatives as needed.

• Meets weekly or as needed with the program management team.

• Assists in leading departmental meetings to ensure that case managers remain up to date regarding contractual requirements, in the absence of the Lead Case Manager.

• Ensures that daily headcount is updated and communicated timely with other departments.

• Promotes an environment of cooperation with other departments and communicate effectively to ensure the timely coordination of discharge planning for youth approved for reunification.

• In the absence of a Case Manager may assist in completing all required assessments with youth and update in UC Portal to include (Initial Intake, Child Rights, PSA, Grievance Procedures, UC handbook, Orientation Acknowledgement, and Legal Lists).

• Assists in the review and approval of High-Risk Forms, Significant Incident Reports, and incident reports to ensure proper supervision of youth as needed and communicate timely with other departments and stakeholders.

• In the absence of Case Manager, coordinates and communicates with other departments as needed regarding youth’s renunciation status, and behavioral and emotional needs.

• Attends Treatment Team Meetings in-person, or via skype, or Microsoft Teams, as needed.

• Coordinates legal services for Know Your Right’s presentations for children in care as needed.

• Coordinates with ORR Project Officer any children needing Consulate interviews and communicates with other departments regarding interview dates and times, and any travel arrangements needed for their return to their country of origin.

• Adheres to all timeframes for daily reunification tasks as required by ORR and ensures complete and thorough documentation in UC Portal by case managers, and documentation into internal software system.

• In communication with LCM, assign UC cases to case managers upon receiving information of child’s placement.

• In the absence of LCM, Must submit required reports to ORR and external stakeholders in a timely manner.

• Complete internal review of cases prior to submission for release to ORR in the absence of the Lead Case Manager.

• Perform other duties as assigned or requested to support the safe reunification of youth in care.

STANDARD REQUIREMENTS:

• Be a brand ambassador and always reflect company values.

• Must be 21 years of age or older to work directly with youth.

• Must maintain any licensures/certifications during employment and/or obtain within required timeframes, if approved.

• Ensure completion of On-the-Job Training requirements.

• Meets dress code/uniform standards; appearance is neat and clean.

• Must be able to obtain and maintain the Managing Aggressive Behavior/NRCYS and CPR/First Aid certification.

• Maintains dependable attendance and ability to work a flexible schedule.

• Assist in the safe evacuation of youth if needed.

• May need to respond to emergency situations to ensure the safety and security of the youth.

• Wear an ID badge while on company property or job sites.

• Recognize the signs of abuse, neglect, exploitation, and provocative behavior. Follow reporting requirements for relevant state and federal contract requirements and document adhering to timeframes.

• Must maintain confidentiality in all program areas including any information regarding youth.

• Maintain confidentiality of health care records and information in keeping with HIPAA and Protected Health Information (PHI) requirements.

• Maintain professional conduct and ensure appropriate respectful interactions during any contact with youth, staff, state licensing representatives, ORR/Federal Field Staff, and other vendors or community members.

• Enforces safety and security standards for students, staff, and visitors.

• Follow all company policies and procedures.

• Adhere to all state and federal laws and regulations.

• Clear MVR Check.

• Clear criminal background check. Including a national criminal fingerprint background check.

• Clear drug testing results.

• Clear Tuberculosis results.

• In adherence with federal or state contract requirements (as applicable): Proof of COVID Vaccinations and other immunizations (i.e., varicella, measles, mumps, tetanus, Tdap, rubella, Flu, Hepatitis A and B).

• Commitment to reduce, reuse, and recycle initiatives.

• Commitment to diversity, equity, and inclusion.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree and at least 2 years of progressive employment experience that demonstrates supervisory and/or case management experience in the social service field is preferred.

• 1 year of experience working with children is preferred.

• Experience working in a shelter setting is a plus. May include internship or volunteer positions held.

• Experience supervising a team in a fast-paced social service environment preferred.

• Show a history of organizational skills and an ability to communicate accurately and effectively with multiple members of a team.

• Well organized, highly motivated, excellent communication skills, leadership skills that also display integrity.

• Proficiency in Microsoft Office.

• The ability to type and use a tablet/iPad, laptop, or desktop is needed to complete daily tasks.

• Able to work cooperatively with multiple members of a Team including program staff, state licensing personnel, ORR/Federal Field Staff, and other office personnel.

RESPONSIVE CHILD CARE SERVICES PROGRAM MODEL:

Employees will ensure evidence-based child welfare best practices, child safety, trauma-informed care, and cultural and linguistic competencies for children and families. The Responsive Youth Care program model and services are based on the following values that each employee is to exemplify:

• Value 1: Maslow’s Hierarchy of Needs and Child Well-being

• Value 2: Whole Child Approach

• Value 3: Strength-Based Approach

• Value 4: Youth Empowerment and Involvement

The Program Model will be reviewed thoroughly during New Employee Orientation.

LANGUAGE AND COMMUNICATION SKILLS:

• Ability to read, analyze, and interpret professional journals, technical procedures, or government regulations.

• Ability to write reports and business correspondence.

• Ability to effectively present information and respond to questions from sponsors, family members, direct care staff, state licensing representatives, and ORR/Federal Field Staff.

• Ability to speak, read and write in English language is required.

• Ability to speak, read and write in Spanish is required, other languages may be considered depending on program needs.

• Ability to communicate accurately and effectively, verbally and in written formats.

• Gather and/or maintain information for reporting requirements (weekly, monthly, quarterly, and/or annually).

WORK ENVIRONMENT:

• The Assistant Lead Case Manager will work in-person or remote to ensure the timely reunification of youth in care.

• Shifts will include an 8-hour workday. Overtime and rotating on-call duties are required for this position as needed.

• The work week may not consist of a traditional Monday through Friday work schedule and working some holidays will be required.

• Work is conducted in a 24-hour shelter setting with children whose primary language is Spanish.

• Noise levels will vary indoors and outdoors.

• Must be able to obtain and maintain the Crisis Prevention Institute (CPI) certification and

CPR/First Aid certification.

• Work environment may include working in offices, either indoors or outdoors.

• Position can require a great deal of standing, walking, stooping, squatting, kneeling and some heavy lifting of up to 25 lbs. and can also involve sitting for extended periods to ensure that documentation is entered in a timely manner for the safe renunciation, discharge planning and provision of services to youth.

• Must use headphones and learn the proper use of a secure two-way communication device is pertinent to the overall care, safety, and supervision of youth.

CRITICAL THINKING AND PROBLEM-SOLVING:

* The ability to solve practical problems and seek guidance from their Supervisor to ensure a full understanding of policies and procedures is required.

• A positive and proactive attitude regarding changes in processes, procedures, policies, and training requirements is needed.

• The ability to interact with youth in a culturally responsive manner is vital to the program's success.

COMPUTER SKILLS AND RESPONSIBILITY:

* Any equipment assigned directly to the Assistant Lead Case Manager is their personal responsibility.

• Equipment is to be returned in good working condition and the Assistant Lead Case Manager must report any damage or malfunctions immediately to their supervisor.

• The ability to utilize a variety of software systems and enter data is needed.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Nights as needed
• Weekends as needed

Work Location: In person