Requirements:

• 6 or more years of experience in IT Support or help desk support.
• Must have worked with DocuSign and Yardi. 
• Experience with Windows operating systems, including Windows 2000 and XP.
• Must have worked with Salesforce 
• Experience in network protocols, operating systems, and standards.
• Strong communication skills and customer-service orientation.
• Excellent written and verbal communication skills.

Responsibilities:

• Diagnose and resolve tier1 and tier2 desktop issues, recommending solutions and managing off-site repairs as needed.
• Install, configure, test, and maintain workstations and related hardware/software to ensure optimal desktop service levels.
• Upgrade PC components as required, including CPUs, hard disks, and memory.
• Collaborate with network administrators to support the desktop computing environment.
• Handle incoming support requests, including calls, emails, and ticketing for desktop problems.
• Manage and execute moves, adds, and changes (MAC) for desktop configurations.
• Maintain an inventory of all desktop hardware and ensure documentation of equipment and component failures and resolutions.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.