Job Description

• Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Active Directory. Imaging devices
• (1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Any Specific Mandate skill required

Desktop , Servicenow ticketing , Mac, Windows, Software and Hardware Troubleshooting

Job Type: Contract

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Demopolis, AL 36732 (Required)

Ability to Relocate:

• Demopolis, AL 36732: Relocate before starting work (Required)

Work Location: In person