Job Description

The Line Server is responsible for assisting the Food Court Supervisors in providing outstanding customer service to all Food Court guests and interacting with guests at the assembly line and perform a variety of tasks, such as delivering orders, answering to customer inquiries, making suggestions, placing food and cutlery on trays, and anticipating guest needs.

Essential Duties

• Take food orders and rings up all orders correctly in POS system.
• Provide guests with receipt and correct change.
• Comply with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.
• Provide outstanding customer and employee service at all times.
• Prepare stocks, maintain and break down service stations in accordance with outlet standards.
• Assist department supervisor and manager in arranging counters, workstations, and condiment areas on a shift basis as well as for special events.
• Efficiently take all guest beverages and food orders in a timely fashion as prescribed by the outlet.
• Utilize POS system to take guest orders, furnish receipt and provide change when applicable.
• Actively up sell products and uses endorsements at all appropriate service opportunities.
• Assist department supervisor and manager in maintaining the cleanliness and sanitation of the outlet.
• Must present a neat and clean appearance at all times.
• Maintain healthy working relationships with the Food and Beverage Department.
• Perform other duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental and Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.

Work Environment:

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
• One (1) years’ related culinary work
• Must have fast food or restaurant experience with some POS tender knowledge
• Must possess some knowledge of spirits, beers and wines and soft beverage products and service techniques

Salary Range: $28.3584 - $37.8112

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)