Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true!

At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD!

Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture.

We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether you’re providing the ultimate guest experience for one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other!

We are currently looking for Member Services Agents to join our ResortCom family! We are looking for English speakers ($15.50 hourly bonus) AND Bilingual speakers, Spanish or Portuguese ($16.00 hourly bonus).

What does a day in the life of a Member Services Reservation Agent include?

• We help Members create unforgettable memories and experiences
• Demonstrate a strong work ethic and willingness to go above and beyond to meet customer needs
• Participate in ongoing training and professional development opportunities to enhance skills and knowledge
• Contribute to a culture of continuous improvement and excellence in customer service

Position Summary

Our Member Services Agent provides World Class Service to all inbound and outbound calls from our members supporting their reservations needs. In our fast-paced, exciting environment, your day will consist of various call scenarios ranging from assisting with payments, handling sensitive contact information, providing answers as needed to any process related questions, and more. The greatest part of the role is that you can assist our members with booking the best vacation experience, once you join our Reservations Team! From finding multiple promotional offers to assisting with customizing each vacation – you will be a professional at it all! Meal plan packages, spa certificates, transportation activities and EVEN all the fun offsite excursions they get to experience! The right candidate for this position matches the quality of our resorts – 5 diamonds!

Pay Information

• Reservation Agent (English Only) - $15.50 monthly bonus (earn up to $19.00 per hour): Monday-Sunday – Must be able to work nights and weekends.

Not a remote job.

• Reservation Agent (Spanish or Portuguese) - $16.00 monthly bonus (earn up to $19.00 per hour): Monday-Sunday – Must be able to work nights and weekends.

Not a remote job.

Career Progression Opportunities.

• Elite Reservation Agent (English Only) - $16.00 enhanced monthly bonus (earn up to $23 per hour): Monday-Sunday – Must be able to work nights and weekends. On average, new employees will be able to progress within 6-9 months.
• Chat Reservation Agent (English Only) - $16.00 enhanced monthly bonus (earn up to $23 per hour): Monday-Friday. On average, new employees will be able to progress within 9-12 months.
• Senior Agent - $17.00 enhanced monthly bonuses (uncapped): Monday-Friday. On average, new employees will be able to progress within 15 months.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions
• Provide World Class Service on all calls by using ResortCom Call Quality model
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
• Educate members on amenities, activities, products and services offered at each resort
• Maintain a working knowledge of all resorts, company policies, procedures, products and services
• Meet or exceed daily, weekly and monthly sales goal
• Willingness to work flexible schedules that varies according to business needs
• Adhere to assigned shift schedule and break and lunch schedules
• Attend and complete all required and compliance training
• Perform other duties as assigned

Other Duties

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The selected candidate will be expected to perform other duties necessary for the effective operation of the department.

This list is not intended to be all-inclusive but is describing the major criteria in determining one’s level of the position.

Your Career with the Employer of Choice Awaits!

Our Mission

Servicing members and clients in pursuit of exceptional EXPERIENCES.

Our Core Values

We pride ourselves on living the RCLIFE! We are RESOURCEFUL and COMMUNICATE! We LEAD with INTERGRITY while having FUN and love to EMPOWER our team members to be their very best every day!

We are looking for team members that embrace our #RCLIFE culture. Keep reading to learn about our unique spin on corporate culture, our many standard and industry specific benefits, and a chance to take that DREAM VACATION we talked about earlier.

Employer of Choice Benefits

We don’t just say we are the Employer of Choice; we back it up with our benefits that are second to none! See the PERKS that makes us different!

Health is Wealth- We pay 85% for our employees Medical, Dental and Vision Benefits, while also paying for 50% for dependents! We ensure all team members with employer paid Life Insurance while also providing FREE onsite flu shots. We also offer pet insurance to protect your furry family members!

Vacation- We provide a Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions! In addition, you will have opportunities to travel as part of our unique travel perks.

PERKS- Paid hour every Thursday for company-wide teambuilding events.

Concierge Services- Daily and weekly vendors come to the office to provide services that make your life easier!

Required Education and Experience

• High school diploma (or GED or High School Equivalence Certificate)
• Excellent organizational, multi-tasking and prioritizing skills
• Ability to work under pressure
• Knowledge of MS Office applications (Word, Excel and Outlook)
• Proper phone etiquette
• Problem Solving Skills
• Outstanding Customer Service Skills
• Customer Focus
• Data Entry Experience
• Able to Build Relationships

Preferred Education and Experience

• Bilingual (English – Spanish, French, Portuguese, Italian)
• Customer Focus
• Data Entry Experience
• Able to Build Relationships

IND-1