Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true!

At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD!

Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture.

We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether you’re providing the ultimate guest experience for one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other!

We are currently looking for a Business Relations Administrator to join our Resortcom family!

Position Summary

This position reports to the Business Relations Supervisor and is responsible for coordinating the documentation of membership modifications.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for initiating process for: Name Changes, Voluntary Surrender, Owner Transfer, Estoppel, Refinance request
• Answering questions from members on modification process via phone, email and CRM
• Providing appropriate forms and instructions to members
• Quoting and collecting modification fees and process cc payments
• Research accounts/complete intensive research as needed
• Sorting and processing mails, verifying proper documentation including signatures and notarization and notate completed accounts for reporting purposes
• Sending confirmation of completed modification to Members and Resorts
• Processing Welcome package and Certificates of Ownership request
• Follow up request with Brokers/members/clients
• Assist and answer front office agent questions as needed
• Preparing scheduled Resort Groups reports and Departmental Monthly reports
• All other duties and projects as assigned by management.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment

The work for this position is conducted in an office environment. The noise level in this environment is usually moderate.

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to sit at the computer and do data entry and look at the screen for extended periods of time with minimal breaks.

Required Education and Experience

• High school diploma (or GED or High School Equivalence Certificate)
• Excellent organizational, analytical, multi-tasking and prioritizing skills
• Ability to work under pressure
• Knowledge of MS Office applications (Word, Excel and Outlook)
• Bilingual is a plus