Description

The Hampton Inn & Suites located in Tigard, Oregon is looking to add to our hospitality family! This beautiful hotel is centrally located between Lake Oswego, Beaverton, and Portland. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks (Affordable travel for YOU!)

Optional Daily Pay (Faster Pay)

Flexible Schedules (Work around YOUR needs)

Health/Life Insurance (Peace of mind)

401k (Long-term planning)

Paid Time Off (You earned it!)

Dental/Vision 

Employee Assistance Program

Referral Program

OVERVIEW

Responsible for assisting and supervising the Housekeeping Department. Assisting and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly, and attractive guest rooms, and all other common areas of the hotel. Working and communicating with the Executive Housekeeping Manager leading the Housekeeping Department.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Assisting to ensure correct staffing levels to meet demands of guests. 
• Breaks out room disbursement with the number of attendants available. 
• Having Daily Huddles/Meetings when the Executive Housekeeping Manager is off with housekeepers and informing them of opportunities, polices, reviewing SALT comments and latest news of the hotel. Assign focus points/projects daily work tasks to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas and public areas.
• Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction. 
• Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards. 
• Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor. 
• Reports needed repairs of unsafe conditions to Management. 
• Ensures that all policies, procedures, federal, state and local ordinances regarding personnel, security, cash handling, guest relations and safety are followed.
• Ensures all associates comply with safety policies, and report injuries per our policy.
• Assigns, supervises, and inspects housekeeping and laundry duties. 
• Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action. 
• Assists with Executive Housekeeping Manager to taking monthly inventory, requisitions housekeeping and laundry supplies and equipment. 
• Assisting in training new housekeeping and laundry staff. Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron. Perform other general cleaning, i.e., vanity areas, coffee makers, etc. Check shower curtain for mildew, scum, and clean accordingly. Properly replace linen as needed. Replace guest amenities as needed. 
• Inspecting Room Attendant carts, linen/storage rooms, and maintain in a clean presentable manner. 
• Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary. 
• Immediately inform management/maintenance of items needing repair or not working.
• Work in laundry area or as a housekeeper as necessary. 
• Properly log and secure lost and found items daily.
• Maintain security for guests and property by keeping room doors locked at all times. 
• Thoroughly understand and implement the Brand service culture. 
• Support team members to ensure the team’s entire workload is completed daily.

EDUCATION

High school graduate or GED required, or equivalent combination of education and experience.

EXPERIENCE

Previous hospitality housekeeping experience required. Two to four years supervisory experience required. Previous hotel “brand” experience preferred.

SUPERVISORY RESPONSIBILITIES

Housekeeping and laundry departments.

LICENSES OR CERTIFICATES

None.

ENVIRONMENT and PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.

Must be able to lift up to 20 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.

OTHER

Assistant Housekeeping Manager will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Assistant Housekeeping Manager is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

Requirements

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