At Residential Home Health and Hospice (‘Residential’), we’re looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our Hospice Customer Service Specialist will partner with referral sources and care team members to provide the best support to the patients that we serve.

With our 20-year track record, Residential is a strong leader in the industry. We are consistently named a Top Workplace by our employees and genuinely care where you are in your career path.

Our high value rewards package: 

• Up to 22 paid holiday and personal days off in year one

• 401k plan with matching contributions

• DailyPay: Access your money when you want it!

• Industry-leading 360 You™ benefits program 

• Company paid emotional health and wellness support for you and your family 

• Adoption assistance

• Access to Ramsey SmartDollar

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Certain benefits may vary based on your employment status. 

What you’ll do in this role:

• Actively communicate with referral sources on plan of care for their patients and the care team members

• Update referral sources on any changes to the care team and if the patient has been discharged or expired

• Provide customer service related to CAHPS survey

• Serve as the liaison between company and patients/caregivers

• Communicate Admissions and Discharges per protocol

• Understand and effectively explain all programs offered by the company

• Comply with Company’s Core Values and Core Competencies

We are looking for a compassionate Hospice Customer Service Specialist with:

• ​​​Associate degree preferred

• ​Minimum of three (3) years customer service experience

• Familiarity with medical terminology is preferred

• ​Excellent customer service and verbal communication skills

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Questions? Call us at (888) 444-0454. 

We are an equal opportunity employer and value diversity at our company.