Description. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appea...
Description. . Operational Management. Oversee daily hotel operations and ensure compliance with brand standards. Monitor operational efficiency, identifying and addressing performance gaps. Maintain high standards for cleanliness, maintenance, and service across all departments. Staff Leadership & Development. Assist in hiring, training, and developing staff to enhance performance and teamwork. Conduct employee evaluations, provide feedback, and...
Description. Job Summary. Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughou...
Description. . Housekeeping Supervisor Responsibilities. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issui...
Description. A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linen and replenishing guest room supplies while following company standards and safety/security procedures. Approach all encounters with guests and employees in a friendly, service-orien...
