What are the responsibilities and job description for the Asst General Manager position at Residence Inn in Wichita Falls, TX?
Description
- Operational Management:
- Oversee daily hotel operations and ensure compliance with brand standards.
- Monitor operational efficiency, identifying and addressing performance gaps.
- Maintain high standards for cleanliness, maintenance, and service across all departments.
- Staff Leadership & Development:
- Assist in hiring, training, and developing staff to enhance performance and teamwork.
- Conduct employee evaluations, provide feedback, and foster a positive and productive work environment.
- Serve as a mentor to department managers and provide ongoing coaching to staff.
- Guest Experience:
- Ensure prompt and professional service to guests.
- Handle guest concerns and complaints, working to resolve issues and enhance satisfaction.
- Maintain high guest satisfaction scores and implement strategies to drive repeat business.
- Financial Oversight:
- Assist the GM in managing budgets, expenses, and revenue streams to meet financial targets.
- Monitor financial performance and contribute to strategies for increasing profitability.
- Administrative Support:
- Provide administrative support to the General Manager and help implement property-wide strategies.
- Act as the Manager on Duty (MOD) and General Manager in their absence.
Requirements
Required Skills & Qualifications
- Experience:.Several years of experience in hotel management or a related leadership role.
- Leadership Skills:.Ability to motivate and manage a team, build strong relationships, and lead by example.
- Sales & Business Acumen:.A sales mentality to increase revenue and business management expertise.
- Customer Service:.A passion for delivering excellent customer service and a commitment to guest satisfaction.
- Operational Knowledge:.An understanding of hotel operations, including front desk, housekeeping, and maintenance.
- Communication:.Strong communication and interpersonal skills for effective collaboration with staff, management, and guests.