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SUMMARY: Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.
ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. • Perform quality assurance (QA) requirements for department. • Communicate with Manager regarding status of groups. • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms. • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary. • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities. • Assist team with training, supplies and support in order to consistently provide Brand quality service. • Register guests, assign rooms, & issue room keys. • Make courtesy call to guests to assure their complete satisfaction with their room, etc. • Schedule and make Wake-up Calls. • Receive and transmit messages. • Keep records of occupied rooms and guests’ accounts. • Make and confirm reservations. • Present statements to and collect payments from departing guests. • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts. • Schedule dry cleaning service, post to guest folio and deliver to guest rooms. • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties. • Implement, monitor and carryout guest honors program. • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.'
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Work Remotely
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
Schedule:
Work setting:
Education:
Experience:
Work Location: In person
Part Time
Wholesale
$27k-36k (estimate)
03/25/2024
07/21/2024
tampahorseshows.org
TAMPA, FL
50 - 100
Private
$10M - $50M
Wholesale
The job skills required for Hotel Front Desk Agent Part time 3pm-11pm include Customer Service, Housekeeping, Life Insurance, Employee Assistance Programs, Empowerment, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Agent Part time 3pm-11pm. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Agent Part time 3pm-11pm. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Agent Part time 3pm-11pm positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Agent Part time 3pm-11pm, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Agent Part time 3pm-11pm. You can explore the career advancement for a Hotel Front Desk Agent Part time 3pm-11pm below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/06/2022: Baton Rouge, LA
Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
Step 3: View the best colleges and universities for Hotel Front Desk Agent.