** GUEST SERVICE COORDINATOR**

**Job Category****:** HOSPITALITY **Requisition Number****:** GUEST001435 Showing 1 location **Job Details**

**Description**

**$500 Sign on Bonus Available**

**Essential Functions:**

- Ensure high quality and consistency of guest service as per Hotels standards

- Communicate with guests before, during and after their stay, using a variety of operating systems

- Keep accurate records of guest information and requests

- Ensure inventory management is consistently monitored

- Follow proper procedural policies and procedures

- Ensure cleanliness of work areas, by following health and safety policies

- Provide assistance to front desk and guest service attendants

- Accommodate general and unique requests

- Diffuse conflict or tense situations with guests and team members

- Perform all other reasonable duties as needed

**Required and Preferred Education and Experience:**

Required: High school graduate

Preferred: College experience with Hospitality exposure

**Qualifications:**

Excellent oral and written communication skills, comfortable with public contact, and strong organizational skills

Ability to (1) work with co-workers and the public with tact and courtesy; (2) work well under pressure; (3) react quickly to changing priorities

Strong skills in handling guests' complaints, must be able to maintain confidentiality

Prior public contact experience

Proficiency with computers (Internet, email, spreadsheets, etc.); Word and PowerPoint skills helpful

Ability to work independently; demonstrated dependability, punctuality, and efficiency

Standards: Maintain a positive, enthusiastic outlook; smile and greet guests both physically and verbally

**Qualifications**

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**Education**

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