Contract IT Asset Management (HAM/SAM)

Rate: open

Location: Chicago, IL

Hybrid: 3 days on-site, 2 days remote

Qualifications

• Experience with ServiceNow.
• Experience with HAMPro, AssetTrack, dcTrack and other hardware management software.
• Experience interpreting licensing terms and conditions, purchase orders, and service agreements.
• Knowledge of Hardware Asset lifecycle from request to disposal.
• Knowledge of inventory process and controls including asset tagging and data cleansing.
• Experience in ServiceNow Orchestration and Performance Analytics.

Responsibilities

• Support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs.
• Support the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database.
• Provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards.
• Collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations.