Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10 major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. Job description: As a Business Listings Success Manager, you will be responsible for working with and guiding Managed Business Listings clients. You will partner with the clients marketing, digital and IT teams to ensure successful execution of business listings and optimization of those listings through claiming, editing and maintaining business listings across various review sites, and ensuring the most accurate information is displayed. You will represent the clients needs and requirements to product management, engineering, customer success managers, and sales to ensure institutional intimacy with the client. You will work with each client, third parties, and drive time to value across platform investments and work closely with clients to ensure that they achieve their desired outcome quickly and seamlessly. Responsibilities: ● Prioritized response queue ● Designated support resource to assist in entity data management ● Designated support resource to upload images at scale on platform ● Monitor locations monthly to ensure licenses match and Basic understanding of contract details ● Proactive review of actionable listings on a monthly cadence ● Reputation data audit ● Manually update a listing on Google, Facebook, etc. ● Manage photos that need to be uploaded manually to RDC ● Work with the client on best practices for profile and cover photos on GMB ● Create and link relevant departments ● Provide consultation on best strategies to increase rank (SEO) ● Share best-practices and conduct quarterly reviews of work that has been done to increase visibility and accuracy ● Ensure full utilization and value proposition of platform investments are realized ● Ensure day today accuracy of Business Listings ● Partner to understand the unique challenges faced by client to best solve business problems and achieved desired outcome ● Build strong working relationships within client to guide projects and outcomes to successful conclusion ● Stay actively engaged with internal client teams to ensure achievement of desired outcomes ● Provide feedback to Product Team on ways to improve process and Business Listings Dashboard functionality Required Skills: ● Strong communication skills (both verbal and written communications) ● Must have strong working knowledge of MS Office skills (Word, Excel, PowerPoint, Outlook) ● Proficiency and familiarity with social media/sites. ● Attention to detail, Decision making ● Open to work in shifts ● Dashboard, editing, maintaining, Verification, review, sites ● Edit, Maintain, Verify AND Dashboard AND excel Qualifications: ● High school diploma or equivalent required, college experience preferred ● Prior experience in “white glove” customer service preferred ● Has basic computer skills and proficient in Microsoft Excel ● Excellent written and verbal communication skills ● Thrives on providing excellent customer service The successful candidate for this job will have strong communications skills, ability to work within a fast paced environment, and detail oriented while executing with people, process and technology best outcomes in mind. You must have a proven track record of creating and maintaining strong trust relationships with enterprise level customers. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our employees say it best: According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton. Our employees highlight our: Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.” Balance- “Great work life balance and awesome team environment!” Diversity Programs & Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in: Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Flexible PTO Paid company holidays 4 company provided, “Recharge Days”, which are wellness days off for the entire company Several active Employee Resource Groups (ERG’s) to help foster inclusion and community Employee Assistance Program Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi Fetch Pet Insurance 401K Health, dental and vision insurance Paid maternity leave Employer paid short term and long term disability and life insurance We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates. About Reputation: Reputation is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints. We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do. Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place! Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report. Reputation has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation's credibility in the industry and provide new opportunities for innovation. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett Join our growing team!