Job Function:
To perform this job successfully, an individual must be able to perform each direct responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
Job Responsibilities:
· Develops, modifies, applies, and maintains quality standards and evaluation methods for products and processes.
· Interpret and comply with quality assurance standards.
· Oversee the implementation and ensure efficiency of inspection and quality systems.
· Interface with other departments to address and resolve "day-to-day" issues.
· Perform root cause analysis in a team environment and facilitate corrective measures.
· Monitor and maintain layered process and component audits.
· Identify and collect data to measure cost of quality and provide the basis for continuous improvement.
· Contribute to the Management Review process through data analysis, metrics, reports and charts. Gather and organize statistical quality data, inspect data to detect areas for improvement.
· Develop and execute QA training programs across all functional areas.
· Provide quality project support as needed.
· Responsible for maintaining the external field Quality Alert program. Analyze customer grievances and determine root cause and corrective actions.
· Contribute to the continuous improvement of the Quality Management System.
· Perform cabinet performance, material, parts, hardware testing as needed per established protocols.
· Ability to work with basic inspection and testing equipment (Calipers, Micrometers, Pin gauges, load cell, joint strength tester, etc.).
· Preparing and implementing quality assurance policies and procedures.
· Detect coaching needs and take actions in accordance with these to ensure compliance with quality standards.
· Conduct activities and projects assigned by the Quality Manager.
· Support the company quality policy and quality objectives.