** Retail Support Specialist**

**Job Category****:** Retail Banking/Private Banking **Requisition Number****:** RETAI003270 Showing 1 location **Job Details**

**Description**

**Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!**

Grade 8

**About Republic Bank**

Republic Banks values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for **I**nnovate for the Future, **M**ake it Easy, **P**rovide Exceptional Service, **A**cknowledge & Celebrate Success, **C**ommit to Caring and **T**hrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. Its one of the reasons weve been named as one of the Best Places to Work in Kentucky for the last five years! For more information about the company, please visit .

POSITION PURPOSE AND OBJECTIVES:

The Retail Support Specialist is responsible for providing informational support to Retail Banking Management and Sales and Service Managers in areas where applicable to Retail Operations. Additionally, this position is also responsible for assisting with the development, implementation and maintenance of policies and procedures as they relate to Retail Banking.

MINIMUM QUALIFICATIONS:

Three (3) years banking experience specifically branch or operations experience required.

Strong MS Office skills required, including, but not limited to Excel, Word, Outlook.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Serve as subject matter expert regarding policies and procedures for the banking centers as well as equipment, programming and software systems as it relates to deposit retail banking and ITM technology.

Assist with roll outs and testing of hardware and software updates including cash recyclers and ITMs.

Answer questions received via the Retail Operations Loop and work with the Director of Retail Administration to ensure higher efficiency.

Assist with UAT testing during new implementations and during IRB and yearly releases

Maintain efficiency by sharing suggestions gained from conversations with the Director of Retail Administration that can enhance the workflow.

Stay current on changes to products, procedures and policy of the bank and update procedures as needed.

Effectively use bank resources, procedure manuals and reference materials to independently service inquiries when necessary.

Works with Director of Retail Administration on multiple projects simultaneously to ensure banking centers are comfortable with new initiatives that affect the deposit side.

Partners with various internal resources to provide ongoing troubleshooting and issue resolution.

Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.

Model and foster behaviors that support the Banks values and corporate culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization.

Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:

Excellent verbal and written communications skills; for effective interactions with staff.

Must be self-motivated and also work in a team environment.

Requires a high energy level and strong sense of urgency.

Ability to communicate and work effectively with all levels of managers and non-managers

Requires ability to multi-task and prioritize.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:

Travel between Republic Banking facilities is required.

Occasional out-of-town travel may be required.

Flexible work schedule that will include some evenings, weekends and overtime.

Stay abreast of new developments, best practices, and statutory and regulatory changes.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities or requirements.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)