Job Title: Support Specialist

Location: Sanford, FL

Schedule: 9:00 AM – 6:00 PM / Full-time

Overview: We are excited to offer an entry-level opportunity for a motivated individual to join our team as a Support Specialist. The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to multitask efficiently. This role is perfect for someone who is eager to gain experience in an office environment and develop valuable skills while supporting various administrative tasks.

Responsibilities:

• Customer Service Support: Respond to customer service support tickets and handle backup customer service calls, providing assistance with product inquiries and order status updates.
• Data Entry: Perform basic data entry tasks in CRM software, such as updating customer information and processing orders, under supervision.
• Document Support: Assist with basic tasks such as document lamination, photocopying, and filing to support office operations.
• Inventory Assistance: Aid in counting and organizing inventory under the guidance of senior team members to maintain accurate records.
• Order Processing Support: Assist in processing inventory orders, coordinating shipments, tracking and monitoring shipments, and ensuring accuracy in order fulfillment.

Qualifications:

• High school diploma or equivalent.
• Prior experience in a logistics, office or administrative support role preferred.
• Basic computer skills and proficiency in Microsoft Office applications. (Excel, Word, Outlook, etc.)
• Strong attention to detail and willingness to learn new tasks.
• Excellent communication skills and a friendly demeanor.
• Ability to work independently and collaboratively in a fast-paced environment.
• Eagerness and flexibility to adapt to changing priorities and responsibilities.

Expected Call and Email Volumes:

• An average of 50 inbound calls per day.
• Manage multiple inboxes in Outlook.
• An average of 30 incoming emails per day.

Physical Demands and Work Environment:

• Frequent sitting.
• Frequently utilizes visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasional lifting of items under 20 pounds.

Benefits:

• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Supportive work environment with opportunities for growth and learning.

Join our team and make a meaningful contribution to our office operations while gaining valuable experience in a dynamic and supportive work environment. If you are a motivated self-starter with a passion for delivering excellent customer service and supporting office functions, we encourage you to apply!

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Sanford, FL 32771: Relocate before starting work (Required)

Work Location: In person