** Front Desk/ Patient Services Coordinator**

**Job Category****:** None **Requisition Number****:** FRONT002047 Showing 1 location **Job Details**

**Description**

We are currently seeking a full-time **Front Desk/ Patient Services Coordinator** to join our growing team in **West Orange** **, NJ.** Scheduled work hours are Monday through Friday 8:30-4:30.

This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.

**How You'll Contribute:**

At RMANJ we always do whatever it takes to ensure an exceptional patient experience. In general, the Patient Services Coordinator will be responsible for:

**Responsibilities include:**

* Welcome and greet patients and visitors

* Answer patient phone calls

* Maintain a professional composed demeanor

* Comfort patients by anticipating patients anxieties; answering patients questions

* Schedule patient appointments

* Follow physician appointment templates

* Assess schedule conflicts and problems with recommendations for solutions

* Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information

* Collect co-pays and patient payments

* Work with the nurses to coordinate total patient care

* Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received

**Skills & Requirements:**

* High School Diploma (GED) required. Associate degree preferred

* Minimum 1 year as a medical office receptionist

* Minimum 3 years customer services experience

* Excellent computer skills

* High level of listening skills

* Ability to communicate accurately and concisely

* Excellent interpersonal skills

* Aptitude to work independently and demonstrate good judgment

* Ability to work in a high standard, stressful environment

* Must be available to work weekends and overtime as needed

* Must be available to rotate to RMANJ satellite offices as needed

***IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.***

* Medical, Dental, Vision Insurance Options

* Paid Time Off & 8 Paid Holidays

* Company Paid Life Insurance, Long Term Disability & AD&D

* Flexible Spending Accounts

* Employee Assistance Program

* Retirement 401K Plan

* Optional benefits including STD, Life & AD&D Buy-up plans & more.

**About IVIRMA:**

Founded in 2017 when the Valencian Infertility Institute (IVI) merged with Reproductive Medical Associates (RMA), IVIRMA Global is the worlds largest company exclusively devoted to human Assisted Reproduction Technology (ART). IVIRMA currently has more than 70 centers in 11 countries with clinics in the United States, Spain, Portugal, Italy, United Kingdom, Panama, Argentina, Chile, Brazil and the UAE. Self-funded research, a fundamental pillar of the organization, supports the group's high success rates around the world. IVIRMAs scientific innovation, technological progress, educational commitment, and clinical expertise support one common goal: Excellence in Patient Care.

**RMA**, originally established in 1999, is the U.S.-based network of fertility clinics that are part of IVIRMA Global. To learn more about RMA, visit www.rmanetwork.com.The team at Reproductive Medicine Associates of Philadelphia is committed to providing the latest and most appropriate infertility treatments available in a caring and compassionate environment. Our fertility specialists are highly trained, board-certified reproductive endocrinologists with over 125 years of combined experience in fertility care.Our team has helped thousands of men and women in the Delaware Valley achieve their dream of parenthood. Come be part of our team to help build families and make dreams come true.

**COVID-19 considerations:**

The health and safety of the RMA team is our priority. All employees are required to wear masks, temperatures are taken upon entry to the building, extra cleaning measures have been implemented and active prevention protocols are in place.

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