Job Title: Tier 1.5 Support Engineer

Job Location: Plano, TX 75023

Shift: Sunday – Thursday from 2pm – 11p

For the NMC (Network Maintenance team)

· Be able to proactively perform data audit, SW/FW audit, and health check of the servers and sites if needed

· Support trials (e.g., Field Integration Test (FIT) or First Office Application (FOA)) for new features or technology before market-wide deployment

· Minimum of 5 years of telecom work experience (4G)

· Good knowledge of wireless network architecture concepts especially in RAN domain

· Very Good knowledge of UNIX/LINUX operating systems to be able to perform activities at the CLI level

· Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus

· Good customer support experience

· The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts

· Good analytical skills to investigate and evaluate trending data for issue resolution

· Strong working knowledge of Microsoft excel

Additional Insight:

- Look for someone that has intermediate Unix Linux Scripting Knowledge

- Hybrid Tier 1/Tier 2 Support Engineer (Not TAC)

- They will need to be able to modify existing scripts within Logic

- They should be able to execute scripts and modify scripts

- Servers Experience

- 4G Knowledge

- This individual will be responsible for prep work for server maintenance that will occur overnight.

- This is for all scheduled activities that are performed at night

- Microsoft Excel Knowledge

- This individual should understand network elements

- Working on NMT Team (Network Maintenance Team)