Repeat Consultants is Hiring a TAC Support Engineer- VZW Near Plano, TX
Job Description
Job Description
Job Title: TAC Support Engineer- Verizon
Job Location: Plano, TX 75023
Job Type: 12 Month Contract
2 Openings Position Summary:
• Effectively communicate orally internally and externally • Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish keeping peers and Samsung management informed of event status • Professionally answer customer phone calls • Develop a method to effectively manage the trouble ticket process for Severity 3&4 tickets including completion by due date, follow up, and status to the customer • Ability to provide high customer satisfaction related to issue resolution • Must have 3G and 4G wireless knowledge and experience • Very strong troubleshooting skills • Must be process driven • Must be willing to work shift work 24X7X365 • Must be willing to be on call 7X24X365 • Very good customer skills Experience:
• 3 years in a Tier 1/2 support in a major Telecommunications provider • Experienced in technical trouble shooting process • Experience managing third party vendors • Experience as a telecommunications vendor is a plus • Knowledge of wireless networks • Ability to drive issues to resolution, while maintaining professionalism in all communications with both internal and external contacts - this included multitasking and driving issues to resolution Educational Requirements:
• Excellent verbal and written communication • Ability to work with internal and external teams • Good trouble shooting skills • All candidates are expected to be self-motivated, strong individual contributors • Applicant must have self-confidence skills • Excellent Microsoft Office Skills • Bachelor’s degree or equivalent experience • Experience CDMA 1xRTT and EVDO (3G), LTE (4G), and 5G