JOB DESCRIPTION

Department: Information Technology

Reports To: COO

FLSA Status: Exempt

Compensation Base Range: $167,000.00 - $206,000.00 Annually

WHO WE ARE:

REP designs world-class, innovative gym equipment that is sold around the world. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000 square feet of office and distribution space in the USA and internationally. With a dedicated team of over 150 fitness enthusiasts, our mission is to "Improve Lives by Sharing our Passion for Strength." Our commitment to innovation, customer service, and value sets us apart.

We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence was recognized when we were voted the best home strength product launch in 2022 by Garage Gym Experiment. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits - and the limits of our equipment.

At REP, we firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. We have a hybrid work environment with a minimum of 3 days in-office required, but flexibility on which days and hours.

OUR CORE VALUES:

Think Like a Customer - We empathize with our customers; understand the 'why' behind every decision we make.

Progress not Perfection - We don't let perfect get in the way of good; we are better today than we were yesterday.

Positive Attitude - Be a glass half-full kind of person and remember to have fun.

Teamwork without Ego - We put the team above ourselves; we only win together.

Take Initiative - We drive momentum; if there is an opportunity to make us better, we want to hear it.

WHAT'S IN IT FOR YOU:

Our commitment to quality and transparency applies not only to our products, but to our people. We are focused on creating a fun, exciting, collaborative space that is centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment.

We offer an exceptional compensation package which includes:

DAY ONE BENEFITS!

• Medical, Dental, Vision (100% premiums covered by REP for employee only coverage)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA) options
• LTD/STD, Life and AD&D (100% premiums covered by REP)
• 401k and Roth options with employer match up to 4%
• Employee Assistance Program (EAP)

RECHARGE YOURSELF!

• 3 weeks of PTO accrued during your first year.
• 48 hours of sick leave annually
• 7 paid company holidays with an additional floating holiday
• Paid Parental leave after 6 months of employment.
• Birthday - Paid day off

PUMPED-UP PERKS!

• Unique bonus structure that rewards exceptional individual performance as well as company-wide performance
• Full access to employee gym
• Employee discount on REP equipment and apparel
• Daily snacks and drinks provided by REP (for onsite employees)
• 'Fitness' casual attire
• Company and team building events.
• Professional growth and development within the organization
• LIFE-WORK balance

ABOUT THE ROLE:

The Director of Global IT Operations is a key leadership role responsible for overseeing our global network, overseeing global software platforms, serving as our technology architect, managing our global IT infrastructure capital plan, corporate IT expense management, IT project portfolio, project management activities, IT team structure and hiring plan, and driving the evaluation and adoption of cutting-edge technologies to enhance our company's productivity and security, with an emphasis on cyber security. This role holds significant responsibility for providing robust, scalable technology platforms and reliable services to ensure the ongoing performance and safe keeping of the company's IT systems and data.

As a leader, you have a coach's heart. You love to teach and share, and when it comes to knowledge, you have an abundance mentality. The thing that makes you tick is passing your knowledge and counsel on to others, so that you can make more leaders. You love bringing people up. You are an optimist, and believe in your staff, and you are humble, constantly seeking growth. You are vocal, have a point of view and share it, constructively and professionally, always with the organization's best interests are heart. You hate politics, and you are unapologetically authentic. You thrive in an environment that is fast paced, growing rapidly, and in a constant state of change. And you like fitness.

The position reports directly to the Chief Operating Officer.

ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.

Data and Database Management:

• Work with teams to identify systems requirements and priorities of end users, including client tracking and outcome/impact measurement priorities.
• Identify and install systems and software to determine the most efficient and viable way to organize, store, track, and report all data. Ensure all the data complies with legal and regulatory requirements.
• Engage senior management in securing and reviewing data for accuracy and take the lead in coordinating, completing, and submitting key regular reports in a timely and effective manner. This includes reporting related to and tracking and evaluating the organization's overall operating goals.

Systems Development:

• Review existing contracts and identify systems, policies, and procedures in need of development/refining.
• Continuously engage the key internal stakeholders, as part of the development or revision of the policy and its associated procedures.

Technology Architect:

• Develop and maintain the company's technology architecture, aligning it with strategic business objectives.
• Provide architectural guidance and expertise to IT teams for systems design and development.

Global Network Management:

• Oversee the design, implementation, and management of our global network infrastructure.
• Ensure the network's security, reliability, and scalability to support the company's growth.

Global IT Capital Plan:

• Develop, execute, and manage a comprehensive global IT infrastructure capital plan that supports business growth and innovation.
• Allocate resources effectively and manage budgets to achieve IT objectives.

Corporate IT Expense Management:

• Manage and optimize corporate IT expenses, ensuring cost-efficiency and adherence to budgetary guidelines.
• Collaborate with finance teams to track and control IT-related expenditures.

IT Project Portfolio and Project Management Activities:

• Oversee the management of the IT infrastructure project portfolio, ensuring projects are aligned with business goals and delivered on time and within budget.
• Establish and lead infrastructure standards, ensuring the company has consistent project management practices.

IT Team Structure and Hiring Plan:

• Develop and manage our IT personnel, evaluating company needs vs existing skill sets
• Provide mentorship and guidance to staff and management, fostering their growth and development.
• Establish IT Team structure, proposing training plans and hiring needs as growth plans and strategy dictates

Technology Evaluation and Adoption:

• Stay at the forefront of technology trends, assessing innovative technologies and architectural paradigms.
• Recommend and implement innovative technologies to enhance company productivity, competitiveness, and security.

Supplier Management:

• Negotiate and partner with suppliers, software providers, outsourced partners, and contractors for infrastructure-specific products and services.
• Evaluate outsourced services for efficacy and cost effectiveness; recommend sourcing approaches and changes as required (insource vs outsource)

Continuous Improvement:

• Direct the infrastructure team to identify, report, implement productivity improvements and cost savings measures targeted at achieved net reductions in operating costs as a percentage of revenue.

Leadership:

• Contributes both strategically and tactically to corporate planning initiatives
• Actively contributes to Rep Leadership Team
• Possesses a servant leader's mentality

Others:

• Performs any other duties as assigned by the Chief Operating Officer.

SUPERVISORY RESPONSIBILITIES:

• Will oversee and manage multiple direct reports. Will have responsibility for day-to-day coaching to ensure success in execution of multiple simultaneously running global, regional, and local (site level) projects.
• Will select, train, supervise, provide evaluation and if necessary, dismiss direct IT staff as required.
• Will ensure that the duties and roles assigned to the various team members will be performed according to the business and/or projects plans.

MANAGERIAL RESPONSIBILITIES:

• Department of two Direct and two Indirect Reports
• Manager, IT Infrastructure
• Business Systems Analyst
• IT Admin
• Jr BSA

WHAT YOU WILL BRING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to write architectural design documents or review design documents provided by others.
• Exceptional communication and leadership skills.
• Ability to effectively communicate in English, in both written and oral forms.
• Ability to exercise discretion and ensure a high level of confidentiality
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Strong analytical and problem-solving abilities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Expert level with MS Office Suite (Word, Excel, PowerPoint, SharePoint, etc.)
• Expert Experience with managing and implementing Tier 1 ERP's; NetSuite a Plus
• Expert Experience in a Teir 1 Ecommerce Ecosystem, with complete end to end integrations (Shopify, Celigo)
• API coding experience
• Ability to design, develop, operate, and manage Network (LAN, WAN), Server/Storage, Security, Telecom, Data Center, Unified Communications, and other Infrastructure technologies.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in information technology, computer science or electrical engineering or equivalent work experience. Master's degree a plus.
• 10 years' experience in global IT operations leadership roles managing enterprise IT infrastructure, hardware, hosting services, Ecommerce Eco Systems, and network areas.
• Proven experience and understanding of architecture principles across infrastructure platforms, security, data, integration, and applications layers.
• Excellent organizational and time management skills with a focus on delivery, responsiveness, ownership, and accountability
• Strong organizational and project management skills and ability to manage several initiatives at one time.
• Ability to lead and mentor a team.
• Ability to remotely manage large projects utilizing on- and offshore teams.
• Ability to manage mid to large size OPEX and CAPEX budget.
• Must demonstrate a continuous improvement mindset.

CORE COMPETENCIES:

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Collaborates - building partnerships and working collaboratively with others to meet shared objectives.
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Develops Talent - Developing people to meet both their career goals and the organization's goals.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Situational Adaptability - Adapting approach and demeanor in real-time to match the shifting demands of different situations.
• Strategic Mindset - Seeing ahead to the future possibilities and translating them into breakthrough strategies.
• Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.