42 Customer Service Manager Jobs in La Vergne, TN
Rentex Audio Visual & Computer Rentals is Hiring a Customer Service Manager Near La Vergne, TN
Job Description
Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge?
Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right candidate will have AV knowledge and a great customer service mindset. You will respond to customer requests, write orders and help Rentex remain a leader in our industry!
What you will work on.
- Provide excellent customer service to external and internal clients.
- Maintain clear communication with customers and co-workers.
- Effectively manage a high volume of incoming calls and emails.
- Work well with other departments and cross-functional teams.
- Consistently improve knowledge of Rentex rental inventory through self-study and internal training.
- Remain current with trends and initiatives within the audio visual & computer rental industry.
About you.
- Ability to prioritize tasks and manage customer expectations.
- React to changes and handle customer concerns in a professional manner.
- Have an energetic personality with the ability to adapt and learn quickly.
- Be able to work as part of a team.
- Have good written and verbal communication skills.
- Have good knowledge of Microsoft Word & Microsoft Excel.
- Must have AV experience (preferably in the live event environment).
- General all-around knowledge of audio, video, lighting, and computer equipment.
- Minimum high school diploma or GED. Some college helpful.
At Rentex, Inc. we offer a competitive total compensation package including medical, dental, vision, and life insurance. Both short- and long-term disability. Paid time off, paid holidays, 401K and more! Rentex, Inc. is the largest audio visual and computer rental company in the U.S. With offices in ten cities (and growing) the opportunities are vast.
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We focus all our effort on providing our customers with high-quality AV equipment and excellent customer service. Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment.
Same day delivery is available to most major cities from one of our 10 convenient warehouses located in Boston, New York, Washington D.C., Philadelphia, Orlando, Dallas, Chicago, Anaheim, San Francisco and Las Vegas. We also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours.
Company Description
Job Summary
Full Time
$61k-78k (estimate)
05/01/2024
05/20/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
