Field Customer Support Specialist (Collections)

Location : Miami / Hollywood, FL

Minimum starting rate is $20 hour plus commission .

Scheduling : 9 : 00 am - 6 : 00 pm

ABOUT ACIMA :

Acima is a leading provider of lease to own solutions offering consumers a flexible and affordable way to access the products and services they need.

We empower individuals with no credit or bad credit to obtain the items they desire through our easy leasing program. Our commitment to customer service and financial inclusion has made us a trusted partner for both consumers and retailers.

JOB PURPOSE :

Manage customer accounts and meet company collections expectations by resolving past due accounts. Use company vehicle to complete customer home field visits and product returns in a manner consistent with Acima standards, policies, and procedures.

KEY RESPONSIBILITIES :

Coordinate with collections team to assist in resolving past due accounts

Maintain accurate records of past due account activity

Maintain accurate records of all field activity

Complete customer field visits in a timely manner as assigned

Complete customer product returns as scheduled

Keep assigned vehicle(s) clean and maintained

Follow all safety and product handling procedures

Handle sensitive payment information securely

Ensure compliance with applicable DOT regulations

JOB REQUIREMENTS :

Appropriate operator’s license per state / federal regulations

Working knowledge and compliance with DOT regulations

Excellent communication and customer service skills

Ability to talk on the phone when needed

Ability to lift at least 50 pounds

Capable of using basic technology

Should have a general understanding of Microsoft Office and Google

Ability to work independently and with others

Past collections or door to door sales experience is preferred

EDUCATION :

High school diploma or equivalent

Benefits

Paid Time Off Need a little time? You got it! Our Paid Time Off policy provides hours for vacation, personal time, illness, bereavement leave and jury duty.

We also offer paid holidays throughout the year. Paid Time Off Time off work with pay is offered through a number of programs including vacation, personal time off (PTO), holidays, bereavement leave and jury duty.

Health & Wellness Happy and healthy coworkers are our #1 goal, so you’ll have access to the tools and coverage that provide comprehensive protection against the high cost of medical care.

Health & Wellness We offer complete and comprehensive medical, dental, vision and prescription coverage options for individuals and families.

We provide Basic Life and Accidental Death & Dismemberment (AD&D) Insurance automatically at no cost to coworkers in the event of a serious accident or death.

You may also take advantage of options such as applicable Health Savings Accounts (with partial funding from RAC), Flexible Spending Accounts, TELEDOC services and more.

401(k) with Company Match We care so much about your future, we put our money where our hearts are with a 50% match for each dollar you contribute toward your retirement! 401(k) with Company Match The Upbound 401(k) Retirement Savings Plan is a smart way to start savings for your future today, while also getting the benefit of RAC’s great company match.

You can reduce your current taxable income and build a nest egg by making pre-tax contributions on your paycheck.The company will match 50% for each dollar you contribute up to 6% of your eligible earnings.

Coworker Perks Working for Upbound provides you with some great perks, like our purchase program and discounts. Coworker Perks Coworker Purchase : You can purchase merchandise through our partner vendors at significant discounts for yourself and your household.

Coworker Discounts : Whether you are looking for gym memberships, cellular, travel or a host of other goods and services, our coworkers have access to corporate discounts to help keep more money in your pockets.

Employee Assistance Program : This free resource is available to coworkers and family members 24 hours a day, 7 days a week.

Benefits include : Advice on everyday life issues (e.g., parenting, childcare)Budgeting and financial assistanceLegal help for family mattersUp to three face-to-face, confidential sessions with a professional counselor