Customer Success Manager

Renogy aims to become a global leader of independent clean energy solution. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation.

Position Overview:

Renogy is seeking to hire a Customer Success Manager, to join our team. As part of our dynamic and rapidly growing team, we are seeking a highly motivated and adaptable individual to join us as a Customer Success Manager. This role offers a unique opportunity for those with or without prior solar experience, as we prioritize motivation, quick learning and eagerness to succeed.

Duties and Responsibilities:

This position will be responsible for leading a variety of activities including, but not limited to:

• Identify and engage potential residential customers interested in solar solutions.
• Manage the end-to-end sales process, from initial contact to closing deals and ensuring customer satisfaction.
• Develop and maintain strong relationships with customers to drive repeat business and referrals.
• Set and achieve aggressive sales targets in alignment with company objectives.
• Utilize effective sales strategies to meet and exceed performance expectations.
• Stay informed about industry trends, competitor activities, and market demands.
• Provide feedback to the team to enhance product offerings and improve overall customer satisfaction.
• Actively participate in ongoing training programs to enhance product knowledge and sales skills.
• Mentor and support team members to achieve collective sales goals.

Qualifications:

• Proven track records in sales, with a focus on meeting and exceeding targets.
• Fluent in both English and Chinese preferred to effectively communicate with a diverse customer base.
• Motivated individual with a strong work ethic and a passion for renewable energy.
• Quick learner and adaptable to changing industry dynamics.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Prior experience in solar sales is a plus, but not mandatory.

Working Conditions:

(Typical office conditions include the below)

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist, and reach daily.
• Hours occasionally exceed 40 hours per week.
• Able to lift up to 30 lbs.

Other:

• Other duties as assigned.