**Job Summary:**

The Technical Support S pecialist is a key role that provides outstanding service to our customers. The position sets no limit and builds better communication with customers. We are looking for a self-driven individual who is open to learning, and glad to solve problems for customers.

**Duties/Responsibilities:**

* Perform customer service on technical support via phone calls, emails[tickets], live chat, and walk them through solving their problems.

* Assist customers with product selection; Give knowledgeable advice regarding products and technologies.

* Answer customer inquiries regarding to sales, orders, and product support questions.

* Handling and resolving customer complaints and issues on tech support.

* Responsible for completing daily ticketing issues on salesforce; Focusing on technical support issues but set no limit to assist basic questions if needed. If tickets require further assistance, the issue will escalate to the product/engineering team for support.

* Assist walk-in customers on order inquiries. Support office admin on will-call order if needed.

* Assist product managers on writing learning center articles & FAQs, and shooting troubleshooting videos.

* Assist B2B customers on technical support if needed; Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers.

* Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool.

Qualifications and Education Requirements

* Bachelor's degree in Engineering or equivalent a plus

* Minimum 1-2 years of experience

* Excellent time management and organization skills

* Can demonstrate technical troubleshooting and analysis ability

* Can demonstrate integrity, accountability, respect, and commitment

* Strong collaborative and teamwork skills

* Must be able to work with minimal supervision

**Working Conditions**

(Typical office conditions include the below.)

* Able to sit and work at a computer keyboard for extended periods of time.

* Able to stoop, kneel, bend at the waist, and reach on a daily basis.

* Able to lift and move up to 20 lbs. pounds occasionally.

* Hours occasionally exceed 40 hours per week.

* This position is fully onsite, no remote work available.

**Licenses, Certifications of Designations**

None Required

**Other**

Other duties as assigned

****This position is onsite. No remote work available**

Monday - Friday

8:00am - 5:00pm

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