The Mellick Group - (Renewal by Andersen of Florida) In office Inside Sales Center Agent duties include: assisting the ISC Team in maximizing the conversion rate of calls, leads and inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen. This job reports to our Orlando office five days a week and being IN OFFICE is required - this not a remote position.

WHO WE ARE | THE COMPANY

Renewal by Andersen is the full-service window replacement division of 120-year old Andersen Corporation, the most trusted family of window brands in North America. Renewal by Andersen was founded to redefine the home remodeling industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has more than 120 locations across North America.

SCHEDULE | PAY

- We have agents available between 10:00am - 7:00pm. We currently have multiple shifts available, working a Saturday or Sunday is required - weekend hours 8:00am - 5:00pm

- Our base pay is $16/hr but a portion of your income is from our bonuses and incentive program - after training you are immediately eligible to start earning monthly incentives

- You can earn an extra $500-$700 per month on average! Our top performers are earning even more!

WHAT WE OFFER - Base pay $16 per hour weekly bonuses

- A great, business casual work environment

- Health, Dental, Vision, and Life Insurance

- Daytime schedule

- Work either Sunday - Thursday or Tuesday - Saturday

- Paid Time Off & Paid Holidays

- Opportunities for training and advancement

WHAT YOU BRING | THE PERSON

- 2 years of call center experience

- There are 3 weeks of classroom training, then you will be training side by side with one of our senior agents for a week

- Take inbound calls for customer service-related questions and leads

- Appointment Calendar and Capacity – Ensure that slots are being filled with appointments

- Delight customers, as outlined in Renewal by Andersen’s Signature Service program

- Average 22 outbound call attempts per hour and must be able to type 30 WPM

- Outbound warm-calling – outbound calls to potential clients and previous customers to generate leads

Renewal by Andersen® careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are also important to you, we want you on our team! We are a nationwide premium window and door replacement company based in Orlando, Florida that offers its employees a chance to work in a growing industry with opportunities to grow and advance within the company.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Performance bonus

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Experience:

• Call center: 1 year (Required)

Ability to Commute:

• Orlando, FL (Required)

Ability to Relocate:

• Orlando, FL: Relocate before starting work (Required)

Work Location: In person